A quick and easy online service

When it comes to making it easier for you to do business with us, Royal London aims high.

We continually review and update our online service to make sure it’s quick and simple to use.

And when it comes to completing an application, you have total flexibility - either doing it yourself or sending it to your client.

If you send it to your client, our online tracker means you can see exactly where they are with their application. You can even click in to view it.

And with our smart underwriting engine your clients are asked fewer and better targeted questions, so cases are less likely to be referred to our underwriters.

You can also check the impact of any further disclosures using our estimated decision feature.

Our online dashboard means you can easily access all your quotes and applications. You can even add or amend a start date before a plan goes live.

As always, cover can be tailored to your client’s protection needs. And our people are on hand to give you the personal service you value.

At Royal London, we go above and beyond to make it even easier to do business with us.

Our 'send to client' feature makes the application process even easier for you and your clients.

After entering some basic information...

You have the option to send an application to your client to complete their medical details.

This feature can be activated at any stage - so you can partially complete sections first or send the full question set to your client.

Your client will receive an email from us.

And will be asked to log-in securely using their name and date of birth.

They can complete their details in privacy, at a time and place that suits them.

And joint lives are sent separate links, making the process even quicker.

Our send to client tracker gives you full visibility.

And you can access an application at any time.

You can see:

Whether your client has accessed an application since you sent it.

How many sections have been completed.

You can even click in to view it so if your client is stuck, you can help.

And you can view the progress of individual lives.

Once your client has completed their information, the application is returned to you – making sure you maintain complete control.

And it is you we will give our final decision to so you can relay this to your client.

We won't ask for GP or bank details until you and your client have decided to go ahead and we know that these are needed.

It's you that will then complete these final details before sending the completed application to us, so you’re in the driving seat every step of the way.

It really is that simple.

Our online dashboard allows you to access your quotes and applications at any time.

You can see which plans need a start date.

And add or amend dates before a plan goes live.

You can see when premiums will be collected – including whether double payments are required - so you can help set client expectations.

The dashboard will show when a plan has started.

And you can download a copy of a client’s application at any time.

At Royal London, we have the tools you need to make the application process a breeze.

Our online journey is quick and simple to navigate.

You can add or remove covers and lives at any point during the application process.

And help text appears on screen so you and your clients can answer questions easily.

The process is dynamic so you only answer what you need to.

And our side navigation bar allows you to go through the journey in an order that suits.

Our estimated decision feature means you can check the impact of disclosures as you go.

And our flexible journey allows you to apply for multiple covers and polices at the same time.

You can even start them at different times based on plan ownership, chosen start dates and decision outcomes.

At Royal London navigating the protection process is a piece of cake.

Our Relevant Life Plan online application lets you complete a signature free trust form, making the trust process simple.

The details you need to enter are included in the main application, but you can still send us a paper trust form before the plan starts, if you want.

The information we ask for online is the same as on our paper version, so there are no surprises. And you won’t need to repeat anything you’ve already told us.

You need to complete all the trust sections to submit the application, but you can save and return to it at any point if you don’t have all the information to hand.

You can also print a copy to share with your client before sending us the final application.

Once you’ve sent it to us, there’s nothing else you need to do.

A copy of the trust form will be available as part of the client pack on your dashboard.

And we’ll send confirmation to the plan owner and tell the nominated trustees straight away, with no delays caused by the need for a signature.

At Royal London, we make the application process simple.