A dedicated team to power your business

At Royal London we’re proud to offer an exceptional level of service to advisers. When you start working with us, you’ll get a named point of contact within the BSU team. They’ll get you up to speed with our tools and systems, and help you stay on top of changing compliance responsibilities.

How we can help you

Adviser tools

Our tools make your life easier, but if you need some help, our BSU team can help you get started, at no cost to you.

Online service

We'll help you get familiar with our online service from day one and beyond, so you can save time on admin and work more efficiently.

Advice systems

Our in-depth knowledge and experience will help you get the best from leading third-party advice systems and portals.

Help with tools

We’ve developed a range of practical tools and calculators for you to use. And if you need help to get the best from them, our BSU team is here to provide it.

We’ll offer training and online demonstrations when you first use our tools. We're happy to arrange refresher sessions down the line if you need them.

Find out about tools and support

Online service

Got a question about our online support? Just ask. We’ll provide any training you might need, and show you how our service can save you time and trouble.

Read more about our online service

Third-party systems

There’s a wealth of third-party resources and tools out there, so it can be tricky to know how to get the best from them all. We can support you with our in-depth knowledge of all the leading systems. Just give us a call to arrange an online demonstration.

Pension advice systems

We can help you navigate the best pension advice services available, including:

  • O&M Profiler
  • SelectaPension
  • Defaqto Engage (Centra).

Protection advice systems

Among the many protection advice systems available, we can help with:

  • CI Expert
  • Defaqto
  • iPipeline Solution Builder
  • F&TRC.

Not just for beginners

You may not immediately need help, but when you do, our BSU team offers a wealth of experience and insight - at no cost to you. A named individual in the team will be assigned to your business, and you’ll have their direct line and email address.

We’re delighted to offer refresher sessions on tools and services. When a new resource becomes available or an old one is updated, we’ll be among the first to get to grips with it, and we're always happy to share our knowledge with you.

Contact the BSU for pensions support

Call your dedicated BSU team member or phone

0131 672 6966

Lines open 9am to 5pm Monday to Friday, excluding bank holidays

Or email bst@royallondon.com

Contact the BSU for protection support

Contact your dedicated BSU team member by emailing