We have a small team of claims specialists who handle all of our claims so if you or your client needs to speak to someone about a claim, they will only have to explain it once.
Give us a call
Call 0345 850 8828 to speak to our claims team.
We’ll try and get as much information over the phone but depending on the type of claim, we may need you to send us more information. We might also ask for some documents to progress the claim such as:
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Medical evidence
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Birth, marriage or full death certificate
We’ll need these for the person covered by the policy.
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Any other evidence of a change of name
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Evidence of income of the person covered
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Information about a marriage
If you’re making a Life Cover claim, we’ll be able to process the claim faster if you’ve got the death certificate to hand.
Make sure your client keeps making payments for their plan
It’s important that your client keeps paying their premiums. We’ll let them know when it’s OK to stop.