Helping Hand

Welcome to GP 24/7. Speak to a GP 24/7 from anywhere in the world by video or phone. 

How can we help you feel better? 

Our NHS practising GPs can provide: 

• medical advice
• private prescriptions and open referrals
• private fit notes.

Some of the issues our GPs can help with include:

• stomach problems
• dermatology
• ears, nose and throat
• musculoskeletal
• urinary issues
• mental health
• eye and vision care
• heart problems
• men's health
• women's health
• travel and vaccinations advice
• medication queries
• second opinion
• paediatrics
• rheumatology
• respiratory

How can I book a consultation?

Call 0330 043 4759. Our customer service team will take your call. You choose:

• a time and day that suits you
• a male or female doctor (if you have a preference)
• a video or phone consultation. 

Or use the app. Go to royallondon.doc24.uk and create an account. Choose consultation type, preferred gender of GP, a convenient time and day. Add your symptoms and book.  

Wherever you go, take a GP with you. 

Thrive Mental Wellbeing. Empowering you to live a happier, healthier life. 

An NHS-approved app to help you build resilience to stress, reduce anxiety, improve sleep and empower you to self-manage your wellbeing. Through various in-app techniques, screening tools and content, Thrive Mental Wellbeing enables you to prevent, detect and manage mental health conditions.

Who are we?

With over 40 years of combined experience and after creating 50+ hospitals in five years as medical directors, our founders were unsatisfied with the impact they were having in preventing mental health conditions. Now in 2021 with a dedicated and experienced team behind them, Thrive Mental Wellbeing supports over 3.8 million people each year. 

• personalised content recommendations
• NHS validated screening tools
• 100+ hours of content
• clinically validated questionnaires and CBT programmes
• completely confidential
• signposts to external support services 24/7.

Over 100+ hours of content built to help keep you well, build resilience to stress and help you tackle any common stressors such as sleep or work pressures. 

NHS validated screening tools supporting you at every stage of your journey. These tools can help you spot any signs that you may not be coping well with stress, anxiety or depression and also help prevent mental health conditions.

Track your overall mental wellbeing levels to improve your resilience to stress. Check-in with yourself daily to keep well and work on being the best version of yourself. Completely confidential: all data remains personal and secure. 

A full CBT programme to help you better manage your thoughts, feelings and emotions. We want to help you react to situations better, have a more positive outlook and empower you to become more resilient.

Personalised content recommendations helping you to manage your mental wellbeing. The more you use Thrive Mental Wellbeing, the more tailored your recommendations, goals and overall experience will become.

Sign up to the Thrive Mental Wellbeing app today to build resilience and manage your mental wellbeing. 

Track Active is a physical wellbeing application that serves three main functions to help users improve their physical health. These are prevent, recover, or see or speak to a physiotherapist. Prevention is better than cure and TrackactiveMe is the physical wellbeing App to reduce the risk of developing joint, bone and muscle pain through a chatbot. The App profiles a user based on their age, exercise habits and type of work. Users can then choose a range of programmes developed by physiotherapists and occupational therapists to mobilise and strengthen their body. This includes Pilates, yoga, strengthening and stretching programmes.

Exercises in all programs are low impact and backed by research and data insights to ensure effectiveness and safety. Videos and descriptions of the exercises ensure the correct technique, and there is also a description of the benefits of doing the exercise to stay strong and healthy. Programming is particularly clever, it selects exercises based on the user's profile and continues to adapt the programme with their feedback. This keeps users engaged and improving.

The Office Five and Under Five is a five minute mobility program designed for office workers to prevent back, neck and shoulder pain. This program is designed to be done at the office to break up extended periods of sedentary work which can be detrimental to health. Reminders can be set for any program in the App. Users are prompted to set them after initially completing program. They can also edit them through the Me section.

Physical activity is critical to preventing problems with our physical health. Each week, the World Health Organisation guidelines recommend that we should be doing 150 minutes of aerobic exercise and two strength sessions equating to about 90 minutes of strength exercises. TrackActive users can add and track their weekly physical activity minutes by adding a log of their different activities. Completing certain programs within the Track ActiveMe App also adds to these minutes through our integrations with Apple Health Kit and Google Fit. Users can keep track of their daily step count and try to reach the suggested goal of 10,000 steps each day.

A user can also set other personal goals for themselves, keeping them motivated and on track to better physical health.

Through the chat function, a user can self-assess a joint, muscle or spine problem within a few minutes. The chatbot asks the user questions about their condition and then analyses the answers to provide the likely diagnosis of their problem. It can also identify injuries and conditions that pose any critical risk to their health and provide them alternative pathways of care. These clinical algorithms have been developed by a team of highly experienced clinicians and validated by a leading London University. If an injury has been diagnosed and is considered suitable for advice and self-management, a user is shown educational videos with tips on how to reduce their pain and recover.

A personalised video-based exercise programme is then generated which adapts and progresses with the user feedback. So, if an exercise or program isn't quite right, the App will adjust the programme to be more suitable. Users can log and view their symptoms, the App checks in on the user each time they do their program to get a measure of their symptoms every few days.

The App also asks about their recovery to make sure they are making the expected progress. 

TrackActiveMe is the leading application for prevention and recovery of muscle bone and joint pain. Whether it is needed for rehab or wellness, our application is always there to guide and support our users to better physical health and a pain free life.