Consumer Duty support, whenever you need it

We're here to help you understand the Consumer Duty and what it means for you and your clients. We want to make it easy for you to meet your obligations, so you can continue to deliver the right products and services, to the right clients, at the right time.  

Our Consumer Duty support hub is packed with guidance and resources to help you meet the requirements now, and in the future, by putting the Consumer Duty principles into practice throughout your day-to-day services. 

Understand the Consumer Duty and our support

Access CPD webinars and an overview video to learn more about the Consumer Duty, what it means for your business and the support we can provide.

Document how you're meeting the Consumer Duty

Now that the Consumer Duty is in force, the Financial Conduct Authority (FCA) expects all advisers to be able to evidence how their firm is meeting the new standards. This should be documented and available upon request.

Helping you continue to meet the Consumer Duty outcomes

The Consumer Duty expects advisers and providers to meet the requirements of four specific outcomes. These represent different aspects of the relationship between advisers, their clients and the providers they recommend. We’ve summarised each outcome and provided resources to help you meet your requirements.

Products and Services

Use our resources to make, evidence and review product recommendations that meet your clients' needs. Includes a life stage segmentation guide, suitability guides and our latest investment information. 

Explore our resources

Price and Value

Evidence that you're giving clients fair value for money across the products you recommend and the services you provide with our Fair Value Assessment template, cost of services template and more.

Explore our resources

Consumer Understanding

Access our guide to supporting vulnerable clients, information on data insights plus the guides, templates and tools available to help your clients understand your product recommendations.

Explore our resources

Consumer Support

Understand the support we offer your clients across the life cycle of their Royal London product and how we aim to help them build their financial resilience.

Explore our resources

Our Fair Value Assessments

Our Fair Value Assessments offer a detailed review of our pension and protection products. They help you see how we deliver value for clients and support your client conversations and product recommendations.

Our Consumer Duty webinars and CPD

Hear from our experts as they discuss the practical aspects of the Consumer Duty and demonstrate how this applies to both pension and protection advice.