Consumer Duty guidance and support, whenever you need it

We're here to help you understand the Consumer Duty and what it means for you and your clients. We want to make it easy for you to meet your obligations, so you can continue to deliver the right products and services, to the right clients, at the right time.  

Our Consumer Duty support hub is packed with guidance and resources to help you meet the requirements now, and in the future, by putting the Consumer Duty principles into practice throughout your day-to-day services.

What is the Consumer Duty?

Our videos and CPD webinars can help you understand what Consumer Duty means for your business, and how we can support your firm.

Consumer Duty templates

Now that the Consumer Duty is in force, the Financial Conduct Authority (FCA) expects all advisers to document how their firm is meeting each of the four outcomes - so you can evidence how you're complying upon request.

Fair Value Assessment template

Our Fair Value Assessments offer a detailed review of our pension and protection products. They help you see how we deliver value for clients, which can support your client conversations and product recommendations.

Get the template (PDF)  

 

Helping you continue to meet the Consumer Duty outcomes

The Consumer Duty expects advisers and providers to meet the requirements of four specific outcomes. These represent different aspects of the relationship between advisers, their clients and the providers they recommend. We’ve summarised each outcome and provided resources to help you meet your requirements.

Products and Services

Use our resources to make, evidence and review product recommendations that meet your clients' needs. Includes a life stage segmentation guide, suitability guides and our latest investment information. 

Explore our resources

Price and Value

Evidence that you're giving clients fair value for money across the products you recommend and the services you provide with our Fair Value Assessment template, cost of services template and more.

Explore our resources

Consumer Understanding

Access our guide to supporting vulnerable clients, information on data insights plus the guides, templates and tools available to help your clients understand your product recommendations.

Explore our resources

Consumer Support

Understand the support we offer your clients across the life cycle of their Royal London product and how we aim to help them build their financial resilience.

Explore our resources

Our Fair Value Assessments

Our Fair Value Assessments offer a detailed review of our pension and protection products. They help you see how we deliver value for clients and support your client conversations and product recommendations.

 

Our Consumer Duty webinars and CPD

Hear from our experts as they discuss the practical aspects of the Consumer Duty and demonstrate how this applies to both pension and protection advice.