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Consumer Duty support hub

We’re here to help you meet your Consumer Duty requirements. Our helpful guidance, tools and resources can support your every step.

Helping you get ready for the Consumer Duty

We're here to help you understand the Consumer Duty, and what it means for you and your clients. We want to make it easy for you to meet your obligations, so you can continue to deliver the right products and services, to the right clients, at the right time.  

Our Consumer Duty support hub is packed with guidance and resources to help you meet the requirements now, and in the future, by putting the Consumer Duty principles into practice throughout your day-to-day services. 

Understand the Consumer Duty and our support

This overview and video summarises the Consumer Duty, explores what this means for your business and introduces the support we can offer you.

Explore the overview

Our Fair Value Assessments

Our Fair Value Assessments offer a detailed review of our pension and protection products. They help you see how we deliver value for clients and support your client conversations and product recommendations.

Pensions Fair Value Assessments

These assessments help you understand how we've reviewed and rated our pension products. They include target market information and our distribution strategy.

See the assessments

Protection Fair Value Assessments

We’ve conducted assessments on our range of protection covers, so you can see how we've reviewed and rated our products, and view our target market statements and distribution strategy.

See the assessments

Prepare for the July deadline

Since October 2022, the Financial Conduct Authority (FCA) has the right to request a Consumer Duty implementation plan from firms. Our resources can help you meet your requirements before the Consumer Duty comes into effect on 31 July 2023. 

Implementation plan template

Record your implementation plan, including reviews you’ve carried out across your firm, and gaps and actions you need to take before the final Consumer Duty deadline.

Get the template (PDF)  

Gap analysis template

Understand where your firm is currently complying with the Consumer Duty and identify where changes or improvements are needed to deliver good outcomes for your clients.

Get the template (PDF)  

Helping you meet the Consumer Duty outcomes

The Consumer Duty expects advisers and providers to meet the requirements of four specific outcomes. These represent different aspects of the relationship between advisers, their clients and the providers they recommend. We’ve summarised each outcome and provided resources to help you meet your requirements.

Products and Services

Use our resources to make, evidence and review product recommendations that meet your clients' needs.

Explore our resources

Price and Value

Evidence that you're giving clients fair value for money across the products you recommend and the services you provide.

Explore our resources

Consumer Understanding

Help your clients understand the products and services you recommend with our guides, templates, tools and product reports.

Explore our resources

Consumer Support

Understand the support we offer your clients across the life cycle of their Royal London product, and how we support your day-to-day business.

Explore our resources