What this outcome means for you
This outcome requires advisers to understand if products and services are suitable for their clients in the long term. To help meet this outcome, you should stay informed about how providers design and update their products to meet the changing needs of their target market.
This means you need to evidence that your product recommendations are in line with client needs, and that any advice you provide continues to support the ongoing needs of your clients.
What you need to do
- Assess the target market information for products you recommend: this will give you an overview of who products are designed for to ensure they suit your clients' needs
- Consider your client’s life stage and their needs: assess how their life stage and needs may align to the product’s target market
- Regularly review products against clients' needs: consider the needs of your clients against the performance and target markets of products over time - and adjust your recommendations if necessary.
Understand how your service is meeting client needs
This guide can help you assess if the products you’re recommending and the service you’re providing are aligned with your clients' needs.
Life stage segmentation guide
Understand your clients’ needs and the products and services that may be most suitable at each life stage.
Pensions: Evidence that your Royal London pension recommendations meet your clients' needs
These resources explain our pension products and who they're intended for. They can help you make informed recommendations that support the changing needs of your clients in the long term.
Target markets for pension products
Check which clients our products are designed for and get clear target market information in our Fair Value Assessments.
Personal pension key features
Get details on our personal pensions, including what’s expected from your clients and any risks they need to know.
Workplace pension key features
Understand if our workplace pension is right for your auto-enrolled clients.
Workplace pension scheme suitability report template
Help employers understand your provider and product recommendations with our workplace scheme suitability report.
Pension Portfolio and Income Release suitability report template
Our report template can support your recommendations and explain why our product meets your client's needs.
Governed Range due diligence report
Evidence due diligence for your recommended investment propositions.
Protection: Evidence that your Royal London recommendations meet your clients' needs
These resources provide information on our protection products and who they're intended for. They can help you support your clients' long term needs and demonstrate the suitability of your recommendations.
Target markets for protection products
Our protection Fair Value Assessments contain target market information and explain who our products are designed for.
Personal Menu Plan key facts
Understand more about our Personal Menu Plan, the types of cover offered and the risks your clients should know about.
Business Menu Plan key facts
Get details on our Business Menu Plan, including the types of cover clients can choose and the risks they should know.
Access our latest investment information
Learn more about our ongoing investment management and governance and demonstrate due diligence when it comes to your clients' investments. Find out how we work towards achieving good outcomes for your clients by regularly reviewing and monitoring their investments.
Read our fund factsheets to see how they're performing and learn about the risks and charges involved to make informed recommendations.
Governed Range factsheets and datasheets
Our factsheets and datasheets offer key details and tactical commentary on our key funds, holdings and performance at all risk levels, so you can understand our investment offering.
Investment expertise and governance
Learn how our Investment Advisory Committee (IAC) oversee the design and ongoing review of our Governed Range, so you can make informed recommendations.
IAC meeting minutes
Our Investment Advisory Committee (IAC) meets to discuss the strategic positioning of our Governed Range investments and changes in the market.
Regular market insights
Our investment specialists post webinars that offer expertise and perspectives on the market to deepen your knowledge of our strategic approach.
Investment Clock updates
The Investment Clock is a tactical asset allocation model that we use to guide the strategy of our Governed Range.
Fund performance insights and calculator
Stay up to date on the funds you recommend with our performance insights across our personal and workplace pensions.
Learn how our Governed Range investment solutions can help to deliver value for your clients
More Consumer Duty guidance and support
Price and Value outcome
Learn more about the second Consumer Duty outcome, what you need to do and how our resources can help you to meet the requirements.
Consumer Understanding outcome
Find out how our resources and support can help you meet the requirements of the third Consumer Duty outcome, and what you need to do.
Consumer Support outcome
Understand what you need to do to meet requirements of the fourth Consumer Duty outcome, and learn how we can help you and your clients.
More Consumer Duty guides and articles
Consumer Duty Products and Services: building blocks for demonstrating value
Ryan Medlock, Senior Investment Development Manager, looks at the Consumer Duty Products and Services outcome.
Consumer Duty: delivering value in uncertain times
Ryan Medlock, Senior Investment Development Manager, explores how advisers can deliver against the Consumer Duty alongside uncertain markets.
Consumer Duty and the sustainable finance regulatory agenda
Ryan Medlock, Senior Investment Development Manager, explains why advisers should pay attention to the FCA’s sustainable finance regulatory agenda ahead of Consumer Duty.
Consumer Duty – is it a huge protection opportunity for adviser firms?
Shelley Read, Senior Intermediary Development and Technical Manager at Royal London, considers where advisers can find the protection opportunities within the Consumer Duty.