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Consumer Duty Product and Services outcome

Our range of support can help you make and evidence suitable product recommendations, and review them so they continue to meet your clients' needs.

What this outcome means for you

This outcome requires advisers to understand if products and services are suitable for their clients in the long term. To help meet this outcome, you should stay informed about how providers design and update their products to meet the changing needs of their target market.  

This means you need to evidence that your product recommendations are in line with client needs, and that any advice you provide continues to support the ongoing needs of your clients.

What you need to do

 

  • Assess the target market information for products you recommend: this will give you an overview of who products are designed for to ensure they suit your clients' needs
  • Consider your client’s life stage and their needs: assess how their life stage and needs may align to the product’s target market
  • Regularly review products against clients' needs: consider the needs of your clients against the performance and target markets of products over time - and adjust your recommendations if necessary.

Understand how your service is meeting client needs

This guide can help you assess if the products you’re recommending and the service you’re providing are aligned with your clients' needs. 

Life stage segmentation guide

Understand your clients’ needs and the products and services that may be most suitable at each life stage.

Get the guide (PDF)  

 

Pensions: Evidence that your Royal London pension recommendations meet your clients' needs

These resources explain our pension products and who they're intended for. They can help you make informed recommendations that support the changing needs of your clients in the long term.

Target markets for pension products

Check which clients our products are designed for and get clear target market information in our Fair Value Assessments.

Read the assessments  

Personal pension key features

Get details on our personal pensions, including what’s expected from your clients and any risks they need to know.

Read the key features  

Workplace pension key features

Understand if our workplace pension is right for your auto-enrolled clients.

Read the key features  

Workplace pension scheme suitability report template

Help employers understand your provider and product recommendations with our workplace scheme suitability report.

Get the template (.doc)  

Pension Portfolio and Income Release suitability report template

Our report template can support your recommendations and explain why our product meets your client's needs.

Get the template (.doc)  

Governed Range due diligence report

Evidence due diligence for your recommended investment propositions.

Read the report (PDF)  

 

Protection: Evidence that your Royal London recommendations meet your clients' needs

These resources provide information on our protection products and who they're intended for. They can help you support your clients' long term needs and demonstrate the suitability of your recommendations.

Target markets for protection products

Our protection Fair Value Assessments contain target market information and explain who our products are designed for.

Read the assessments  

Personal Menu Plan key facts

Understand more about our Personal Menu Plan, the types of cover offered and the risks your clients should know about.

Read the key facts (PDF)  

Business Menu Plan key facts

Get details on our Business Menu Plan, including the types of cover clients can choose and the risks they should know.

Read the key facts (PDF)  

Our ‘Reasons Why’ tool for protection

Explain your Royal London Personal Menu Plan recommendation using pre-written text that describes our company, and the features and benefits of our products. It can also be used to support Business Menu Plan conversations.

Use the tool

 

Access our latest investment information

Learn more about our ongoing investment management and governance and demonstrate due diligence when it comes to your clients' investments. Find out how we work towards achieving good outcomes for your clients by regularly reviewing and monitoring their investments.

Investment factsheets

Read our fund factsheets to see how they're performing and learn about the risks and charges involved to make informed recommendations.

Get the factsheets  

Governed Range factsheets and datasheets

Our factsheets and datasheets offer key details and tactical commentary on our key funds, holdings and performance at all risk levels, so you can understand our investment offering. 

Browse the factsheets  

Investment expertise and governance

Learn how our Investment Advisory Committee (IAC) oversee the design and ongoing review of our Governed Range, so you can make informed recommendations.

Meet the IAC  

IAC meeting minutes

Our Investment Advisory Committee (IAC) meets to discuss the strategic positioning of our Governed Range investments and changes in the market. 

Read the minutes  

Regular market insights

Our investment specialists post webinars that offer expertise and perspectives on the market to deepen your knowledge of our strategic approach.

Watch the latest webinar  

Investment Clock updates

The Investment Clock is a tactical asset allocation model that we use to guide the strategy of our Governed Range.

Find out more  

Fund performance insights and calculator

Stay up to date on the funds you recommend with our performance insights across our personal and workplace pensions.

Browse the resources  

Multi-asset solutions

Learn how our Governed Range investment solutions can help to deliver value for your clients

Find out more  

 

More Consumer Duty guidance and support

Consumer Duty: let’s deliver good outcomes together

Our Consumer Duty guides and resources can help you meet your obligations, run your business more efficiently and deliver good outcomes for your clients.

Explore our guides and resources Explore our guides and resources Read our Consumer Duty guide Read our Consumer Duty guide

Price and Value outcome

Learn more about the second Consumer Duty outcome, what you need to do and how our resources can help you to meet the requirements.

Find out more  

Consumer Understanding outcome

Find out how our resources and support can help you meet the requirements of the third Consumer Duty outcome, and what you need to do.

Find out more  

Consumer Support outcome

Understand what you need to do to meet requirements of the fourth Consumer Duty outcome, and learn how we can help you and your clients.

Find out more