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Protection product support

Find information on our underwriting and case management services, as well as details on our dedicated claims team. Our Business Support Unit also offers support with a range of tools and third-party systems. 

Underwriting

You'll be assigned a named case manager for every application, while our online service lets you follow the progress of an application in real time.

More about underwriting

Making a claim

When you call about a claim, you'll be given a dedicated contact, so you'll always speak with someone familiar with your case.

More about making claims

Beneficiary nomination

We make it easier for your clients to choose their beneficiaries, without the hassle of completing complex trust forms.

More about nominating beneficiaries

Supporting your case management

Case management

We assign a dedicated case manager to every application, and give you direct access to our underwriters. So when you need one-to-one support, it's available.

Our case management approach  

Large case support

Where a case is particularly large, complex or difficult, our team is ready to provide any extra support you might need.

How we can support you  

More protection product support

Online service

Our online service includes lots of time-saving features, and many decisions can be confirmed instantly. You or your client can complete the application - it's your choice.​

Explore our protection online service​  

Business Support Unit

We offer expert guidance on the industry's leading third-party advice systems and portals, with support from a dedicated business manager.

Get support  

Contact us

We're here to support you. If you need help, get in touch - you can expect to deal with real people at every stage.​

Get in touch