When we opened our doors in 1861, our goal was to help people to help themselves. And this is still our way of thinking today.
After all this time, we’re still customer owned - when we do well, so do our customers. Some of our profits are shared out between our customers. We also reinvest profits to develop new products and services that will benefit customers.
However, mutuality is about more than money. It means rather than working to satisfy shareholders, we’ve freedom to focus on understanding customers’ needs -working to solve the problems that matter to them.