How can we help?
We know you're busy. If you can't find what you need, the customer service and sales teams are close at hand, so get in touch.
Contact support
Find answers to common Protections queries here.
Scottish Provident
For queries relating to existing Scottish Provident plans:
Phone
Open Monday to Friday 8:30am - 6pm
New business enquiries
New to Royal London?
If you'd like to do business with Royal London, you can find out how to register and access our online services.
Online service
Our online service has been designed to reduce admin and save you time, so you can focus on delivering the best results for your clients.
Register or log into our online service to:
- View outstanding evidence
- View the status of an application
- Start a plan
- Change client's address (prior to a plan starting)
- Download acceptance terms (prior to a plan starting)
- Download a copy of the client's policy schedule
- Quote and apply.
New applications
For new applications please contact your dedicated case manager or give us a call.
Phone
Open Monday to Friday 8am - 6pm
Sales enquiries
For sales enquiries please call.
Phone
Open Monday to Friday 8am - 6pm
Existing business enquiries
Protection servicing team
For all questions relating to existing protection plans please contact our servicing team.
Phone
Open Monday to Friday 8am - 6pm
Underwriting enquiries
Underwriting tool
Get accurate indicative underwriting decisions at the touch of a button with our pre-sale underwriting tool.
Underwriting service
For more information about underwriting please visit our product support pages. If you can't find what you're looking for then please contact our team, details below.
Underwriting team
You can get in touch directly with your underwriter, or alternatively you can contact our team.
Phone
Open Monday to Friday 8am - 6pm
Claims enquiries
Clients making a claim
We can progress your claim faster if your client calls us directly or claim online. Your client can visit the customer website and find out how to claim if you bought through a financial adviser.
Claims team
We have a team of claims specialists who handle all of our claims.
Phone
Open Monday to Friday 8am - 6pm
Online support
About our protection online service
From helping clients complete applications to nominating beneficiaries and creating trusts, our online service can help save time and reduce admin.
Adviser password resets
You can reset your password quickly and simply by using the password reset online form. You can also find this form by selecting the 'forgotten password?' link on the login page.
If you're still having problems resetting your password please call our team on the number below or get in touch with your case manager.
Phone
Open Monday to Friday 8am - 6pm
Technical and web support
Please call our team on the number below or get in touch with your case manager.
Phone
Open Monday to Friday 8am - 6pm
Postal addresses
Edinburgh
For general enquiries about protection, please post to:
Royal London
22 Haymarket Yards
Edinburgh
EH12 5BH
Scottish Provident
For queries relating to existing Scottish Provident plans please post to:
Scottish Provident
301 St Vincent Street
Glasgow
G2 5PB