How can we help?
We know you're busy. If you can't find what you need, the customer service and sales teams are close at hand, so get in touch.
Contact support
Find answers to common Protections queries here.
New business enquiries
New to Royal London?
If you'd like to do business with Royal London, you can find out how to register and access our online services.
Online service
Our online service has been designed to reduce admin and save you time, so you can focus on delivering the best results for your clients.
Register or log into our online service to:
- View outstanding evidence
- View the status of an application
- Start a plan
- Change client's address (prior to a plan starting)
- Download acceptance terms (prior to a plan starting)
- Download a copy of the client's policy schedule
- Quote and apply.
New applications
For new applications please contact your dedicated case manager or give us a call.
Phone
Open Monday to Friday 8am - 6pm
Existing business enquiries
For protection plans taken out with Royal London or Bright Grey
Phone
Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.
For protection plans that were originally taken out with another provider
Lines are open 8am to 6pm Monday to Friday, excluding bank holidays, unless otherwise stated.
Scottish Provident
0345 271 0900
Abbey National/Santander
0345 741 3002
Aegon Protection Insurance
0345 600 1402
Lines are open 8.30am - 5.30pm Monday to Friday, excluding bank holidays.
Caledonian Life (ROI)
(00353) 1 429 3333
Co-operative Insurance Society (CIS)
0345 605 7777
Friends Provident
0345 303 2511
Irish Life
(00353) 1 429 3440
National and Provincial Policy or Canterbury Life Policy
03450 502 020
Pegasus
0345 600 0435
Progress Life Assurance
0345 675 3555
Refuge Assurance or Refuge Life
03450 502 020
Royal Liver
For policies taken out in the UK, please call:
0345 303 2511
For policies taken out in Ireland, please call:
(00353) 1 429 3440
Scottish Life
0345 605 0050
Scottish Mutual Assurance
0345 984 5845
United Assurance Group, UFLP or United Friendly
03450 502 020
Underwriting enquiries
Underwriting tool
Get accurate indicative underwriting decisions at the touch of a button with our pre-sale underwriting tool.
Underwriting service
For more information about underwriting please visit our product support pages. If you can't find what you're looking for then please contact our team, details below.
Underwriting team
You can get in touch directly with your underwriter, or alternatively you can contact our team.
Phone
Open Monday to Friday 8am - 6pm
Claims enquiries
Clients making a claim
We can progress your claim faster if your client calls us directly or claim online. Your client can visit the customer website and find out how to claim if you bought through a financial adviser.
Claims team
We have a team of claims specialists who handle all of our claims.
Phone
Open Monday to Friday 8am - 6pm
Online support
About our protection online service
From helping clients complete applications to nominating beneficiaries and creating trusts, our online service can help save time and reduce admin.
Adviser password resets
You can reset your password quickly and simply by using the password reset online form. You can also find this form by selecting the 'forgotten password?' link on the login page.
If you're still having problems resetting your password please call our team on the number below or get in touch with your case manager.
Phone
Open Monday to Friday 8am - 6pm
Technical and web support
Please call our team on the number below or get in touch with your case manager.
Phone
Open Monday to Friday 8am - 6pm
Postal addresses
Edinburgh
For general enquiries about protection, please post to:
Royal London
22 Haymarket Yards
Edinburgh
EH12 5BH
Scottish Provident
For queries relating to existing Scottish Provident plans please post to:
Scottish Provident
301 St Vincent Street
Glasgow
G2 5PB