How can we help?
We know you're busy. If you can't find what you need, the customer service and sales teams are close at hand, so get in touch.
Tell us what you need help with, and we'll send you to the right place.
Contact details
Below you will find all the contact phone numbers and postal addresses for the teams we have ready to help you.
Online service and support
Online service and support
Visit our online service help and support hub to quickly get answers to common queries or problems.
Still need to get in touch? Use our pensions general enquiries form.
Adviser password resets
You can reset your password quickly and simply by using the password reset online form. You can also find this form by selecting the 'forgotten password?' link on the login page.
If you're still having problems resetting your password please call our sales team who'll be happy to help.
Phone
0345 608 0162
Open Monday to Friday 9am-5pm
General enquiries about our online service
If you need help with our online service - perhaps to produce an illustration or manage a scheme or policy, get in touch.
Phone
0345 605 0050
Open Monday to Friday 9am-5pm
Defined contributions (DC)
Workplace pensions contact form
The easiest way to get in touch with us is to use our workplace pensions contact form.
You may also be interested in our pensions online service to find out what you can see and do online for your workplace pension clients.
Setting up a new group scheme
Please contact your local Royal London consultant. If you don't have a consultant or need their contact details, please call.
Phone
0345 605 0050
Open Monday to Friday 8am-6pm
Defined contribution schemes currently being set-up
If you have a question about a defined contribution scheme you're setting up, please call.
Phone
0345 604 0800
Open Monday to Thursday 8am-6pm, and Friday 8am-5pm.
Servicing defined contribution schemes
Call us with your questions about an existing defined contribution scheme.
Phone
0345 605 0050
Open Monday to Friday 8am-6pm
Defined benefits (DB)
Workplace pensions contact form
The easiest way to get in touch with us is to use our workplace pensions contact form.
You may also be interested in our pensions online service to find out what you can see and do online for your workplace pension clients.
Buyout cases for defined benefit schemes that have wound up
Call us with your questions about defined benefit schemes that have wound up.
Phone
0131 652 5172
Open Monday to Thursday 8am-6pm, and Friday 8am-5pm.
Defined benefit schemes in the process of being wound up
If you have a question about a defined benefit scheme that you're winding up, please call.
Phone
0131 652 5173
Open Monday to Thursday 8am-6pm, and Friday 8am-5pm.
Servicing defined benefit schemes
Call us with your questions about an existing defined benefit scheme.
Phone
0131 652 5155
Open Monday to Thursday 8am-6pm, and Friday 8am-5pm.
Personal pensions
Personal pensions contact form
The easiest way to get in touch with us is to use our personal pensions contact form.
Our online service has a wide range of tools and features, including:
- Create, manage and edit new business illustrations
- Customer details, current contributions, contribution history, transactions, current investments information and value
- Change investment options for current investment value and future contributions.
New business
We can answer your new application questions.
Phone
0345 603 0154 (press option 1 to speak to a member of the team)
Open Monday to Friday 8am-6pm
Servicing individual pensions policies
Call us for help with an existing individual pension plan.
Phone
0345 605 0050
Open Monday to Friday 8am-6pm
Self-Invested Personal Pensions (SIPP)
Got a question about our Self-Invested Personal Pensions? Give our team a call.
Phone
0345 600 7477
Open Monday to Friday 8am-6pm
Life policies
Life policies contact form
The easiest way to get in touch with us is to use our life policies contact form.
Servicing life policies
Need help with an existing life policy? Call us.
Phone
0345 605 0050
Open Monday to Friday 8am-6pm
General enquiries
Use our general enquiries form
The easiest way to get in touch with us is to use our pension general enquiries form.
You may also be interested in our online service help and support to help solve any problems or queries.
Give us a call
If you can't find the team you need, give us a call and we'll put you in touch with someone who can help.
Phone
0345 605 0050
Open Monday to Friday 8am-6pm
Postal addresses
Edinburgh
For sales, our National Support Unit, workplace pensions new business, and DB terminations, please post to:
Royal London
22 Haymarket Yards
Edinburgh
EH12 5BH
Macclesfield
For personal pensions, SIPP, life policies, workplace pensions existing business (excluding DB terminations), and general enquiries please post to:
Royal London
Alderley Park
Royal London House
Congleton Road
Macclesfield
SK10 4EL