FOR ADVISERS ONLY
Pensions - contact us
You may be interested in our online service FAQs where we've collated the most common questions we're asked about our online service to help solve any problems or queries.
General enquiries about pensions:
* Indicates a required field
Please note
This form is intended for financial advisers only. If you're not an adviser, please use our customer query form.
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Phone number |
Members and employers: 0345 60 50 401 |
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Email address |
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Fax number |
0131 524 8910 |
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Write to us |
Web Support |
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Opening hours |
Monday to Thursday 8am–6pm, Friday 8am–5pm |
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Phone number |
0345 608 0162 |
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Email address |
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Fax number |
0131 524 8878 |
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Write to us |
Sales Department |
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Opening hours |
Monday to Friday 9am–5pm |
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Phone number |
0345 60 40 800 |
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Email address |
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Fax number |
0131 524 8886 |
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Write to us |
National Support Unit |
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Opening Hours |
Monday to Thursday 8:30am–5.30pm, Friday 8:30am–5pm |
Defined contributions - New Business
| Questions about setting up a new group scheme |
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Please contact your local Royal London Consultant. If you don't have a consultant, or need their contact details, please call 0345 60 50 050. |
| Schemes that are currently being set up | |
|---|---|
| Phone number | 0345 6040 800 |
| Email address | Email us about a new scheme being set up |
| Fax number | 0131 524 8910 |
| Write to us | RS New Business Royal London 57 Henderson Row Edinburgh EH3 5XL |
| Opening hours | Monday to Thursday 8am–6pm, Friday 8am–5pm |
Defined contributions - Existing Business and all other enquiries
| Existing Business and all other enquiries | |
|---|---|
| Phone number | 0345 60 50 050 |
| Email address | Email us about an existing scheme |
| Fax number | 0131 524 8850 |
| Write to us | Royal London Royal London House Alderley Park Congleton Road Nether Alderley Macclesfield SK10 4EL |
| Opening hours | Monday to Friday 8am–6pm |
Defined benefits – Final Salary
| DB Individual - buyout cases for DB schemes that have wound up | |
|---|---|
| Phone number | 0131 652 5172 |
| Email address | Email us about DB individual |
| Fax number | 0131 524 8860 |
| Opening hours | Monday to Thursday 8am–6pm, Friday 8am–5pm |
| DB Servicing – all current DB schemes | |
|---|---|
| Phone number | 0131 652 5155 |
| Email address | Email us about DB servicing |
| Fax number | 0131 524 8860 |
| Opening hours | Monday to Thursday 8am–6pm, Friday 8am–5pm |
| DB terminations - schemes which are in the process of being wound-up | |
|---|---|
| Phone number | 0131 652 5173 |
| Email address | Email us about DB terminations |
| Fax number | 0131 524 8716 |
| Write to us | PCAS PO Box 23811 57 Henderson Row Edinburgh EH3 5XJ |
| Opening hours | Monday to Thursday 8am–6pm, Friday 8am–5pm |
New Business
| Phone number | Please dial 0345 603 0154 and press option 1 to speak to an adviser. |
| Email addresses | Team 1: Email Team 1 Team 2: Email Team 2 Team 3: Email Team 3 Team 4: Email Team 4 Team 5: Email Team 5 |
| Fax number | 01625 605 400 |
| Write to us |
Royal London |
| Opening hours: | Monday to Friday 8am - 6pm. |
SIPP
| Phone number | 0345 600 7477 |
| Email address | Email our SIPP team |
| Fax number | 0131 524 8947 |
| Write to us | SIPP Department Royal London Royal London House Alderley Park Congleton Road Nether Alderley Macclesfield SK10 4EL |
| Opening hours | Monday to Friday 8am–6pm |
Policy Servicing – Individual pensions & Life policies
| Phone number | 0345 60 50 050 |
| Email address | Email our Individual & Life team |
| Fax number | 0131 524 8850 |
| Write to us | Royal London Royal London House Alderley Park Congleton Road Nether Alderley Macclesfield SK10 4EL |
| Opening hours | Monday to Friday 8am–6pm |
Have a query about protection?
Find the right email address or phone number on our protection - contact us page.
Can't find the right number?
Try the main contact us page on the Royal London website.