Protection blog

Claim statistics are important for the protection industry as a whole. They’re a useful benchmark for providers, but they also give confidence to customers especially when there’s a perception that insurance companies don’t pay claims. If you’re the person actually making the...

10 Jun 2019

A personal approach to handling claims

We’re proud to have a strong claims track record. But when your clients are going through a difficult time we know the experience they have is important too.

That’s why from a single point of contact who manages a claim from start to finish, to access to additional emotional and practical support through our Helping Hand service, we make sure all claims are handled with care.

Our claims at a glance

99% total claims paid in 2018

£506m total amount paid to customers in 2018

38064 claims paid to customers and families at a difficult time

Source: Royal London UK protection business claims paid (1 January to 31 December 2018).

Our claims - a detailed look



2018 claims paid snapshot (adviser)

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2018 claims paid report
 (adviser)

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2018 claims paid report (customer)

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Last updated: 04 Jun 2019

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.