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Meet the experts
Our technical experts are here to turn all the updates and changes to the financial market into understandable articles.
Meet our experts and catch-up on some of their recent articles.
Caroline Kellas
Caroline Kellas
Technical Support Manager
Caroline started working for the company straight from school in 1987. She has worked in technical support since 2000 and also has experience of working in customer services, marketing and conduct risk. She currently heads up the Technical Support team.
Clare Moffat
Clare Moffat
Head of the Intermediary Development & Technical Team
Clare qualified as a lawyer and Notary Public in September 2002 and is a member of the Law Society of Scotland and the Society of Trust and Estate Practitioners. Post qualification Clare spent five years at Aegon Scottish Equitable in the legal department before moving to Pinsent Masons LLP in November 2007.
While at Pinsent Masons, Clare acted for many different pension providers before moving to Prudential for over six years and ended up leading the pensions side of the external facing technical team.
Clare joined Royal London in April 2018 and is responsible for the technical and marketing compliance teams as well as presenting, writing articles and commenting for the press and developing adviser-facing content.
Clare is also involved in consumer and wider industry issues and is Royal London’s pension and legal expert and has appeared frequently on the BBC talking about a range of topics. Clare is a mum of 3 and enjoys holidays, running and socialising.
Craig Muir
Craig Muir
Senior Pensions Technical Manager
Craig has over 35 years of experience in financial services. He graduated with a BSc (Hons) in Biological Sciences before embarking on a career in the life and pensions industry.
He's spoken at hundreds of industry events and webinars, helping advisers understand technical pension matters. Craig also has strong skills in writing articles and creating presentations.
Dougie Kneller
Dougie Kneller
Senior Technical Support Consultant
Dougie has worked in financial services since the late 1980s. With experience in customer services, product maintenance and more recently technical support.
Fiona Hanrahan
Fiona Hanrahan
Senior Pensions Technical Manager
Fiona has worked in financial services since graduating from the University of St Andrews in 1998. She's worked mainly in technical roles and has also spent time as a Chartered Financial Planner. Fiona joined Royal London in 2015.
Fiona is involved in developing adviser-facing content, presenting, writing articles and commenting for the press. Fiona is a fellow of the Personal Finance Society and has an MBA from the Open University.
Gregor Sked
Gregor Sked
Senior Protection Technical Manager
Gregor has over 12 years of financial services experience. His early career was predominantly with Standard Life as a presenter in its workplace pension engagement team. He joined Royal London in 2018 to spend more time on protection in the intermediary market. Gregor is involved in developing adviser-facing content, presenting, writing articles, and providing expert commentary to the press.
He recently received his level 4 diploma in regulated financial planning and is now studying for the level 6 advanced diploma in financial planning.
Jennifer Irvine
Jennifer Irvine
Senior Technical Support Consultant
Jennifer has worked in financial services since the late 1990s and has worked in technical roles since 2006. She joined Royal London in summer 2022.
Justin Corliss
Justin Corliss
Technical Marketing Team Manager
Justin leads our team of Technical Managers. He's involved in researching, developing and presenting adviser-facing CPD-accredited presentations on a range of pension industry topics. He also contributes articles to the trade press and provides thought leadership on key industry issues.
Justin’s skills include writing articles, presenting at industry events, and offering extensive expertise in public sector pensions.
Kim Jarvis
Kim Jarvis
Protection Technical Specialist – Tax and Trusts
Kim has supported professional advisers on trusts, taxation, and estate planning for over 30 years. Throughout her career she has answered many adviser queries, delivered training on market-related topics, and provided articles and commentaries on tax and trust matters.
She is involved with a number of industry groups and contributes to responses to consultations on behalf of the insurance industry. She is an affiliate of the Society of Trusts and Estate Practitioners, and an associate member of the CII.
Phil Thomas
Phil Thomas
Senior Technical Support Consultant
Phil has worked in financial services since the 1990s. With experience in customer services, proposition support/governance and more recently technical support.
Shelley Read
Shelley Read
Senior Protection Technical Manager
Shelley has worked in financial services for over 25 years. She began her career in the mortgage market before moving into face-to-face protection sales in 2008.
In July 2017, Shelley joined her current team and now supports advisers across the whole of the UK. She's involved in developing adviser-facing content, presenting, writing articles and providing expert commentary to the press.
This experience has given Shelley an in-depth understanding of both the mortgage and protection markets. Her strengths include training and coaching advisers to recommend protection solutions to their clients, and delivering this in an easy-to-understand way. She also has expertise in family protection, and most recently, in raising awareness of economic abuse and what this means for the protection industry.