We have a small team of claims specialists who handle all of our claims.
If you or your client needs to speak to someone about a claim, they’ll know all about the case so the claimant will only have to explain it once.
Call 0345 6094 500 to speak to our claims team.
We’ll try and get as much information over the phone but depending on the type of claim, we may need you to send us more information. We might also ask for some documents to progress the claim such as:
It’s important that your client keeps paying their premiums. We’ll let them know when it’s OK to stop.
Find out more about how our Helping Hand service can support your clients.
Money from a claim may not be the first thing on a client's mind if they're going through a difficult time, and dealing with the unknown can be daunting.
That's why all our Menu, Relevant Life and Whole of Life plans include our Helping Hand service. It's there for clients, whichever stage in life they're at, and as a plan owner it doesn't cost them anything extra to use.
Helping Hand gives the plan owner, and their partner and children, access to a dedicated nurse, who’ll provide tailored and personal support to help them cope with bereavement or a devastating diagnosis.
If the person completing the claim wants to use Helping Hand, we'll arrange for a dedicated nurse to contact them to find out how they can help.
Helping Hand is a package of support services and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services aren’t part of our terms and conditions and don’t form part of your insurance contract with us, so can be amended or withdrawn at any time. This means that you or your family’s access to these services could be amended or withdrawn by us in the future. We work with an independent nurse advisory service called RedArc. All calls are confidential and will not be discussed with Royal London without permission.
If you want to let your clients know what to expect if they need to make a claim, the below step-by-step bereavement guide takes them through exactly what needs taken care of.