Online service - frequently asked questions

Please contact our Adviser Support team on 0345 608 0162 or by email on sale@royallondon.com.

You can reset your password quickly and simply by selecting the ‘forgotten password?’ link on the log in page.

Once you click the link and input your email address if it matches our records we’ll send you an email, that will take you to a secure webpage.

You’ll then be able to request your unique 6 digit verification code that will be sent to your mobile phone via SMS – this way we know it’s you. Enter your new password and that’s it – you’re done.

For new users, you can register your certificate during the registration process. If you are an existing user, it is simple to register your certificate. Just enter your user name and password, then click the Unipass Login button. This will lead you through the process automatically.

We support Internet Explorer, Chrome and Firefox on Windows PCs.

Please contact your usual Royal London representative.

We currently provide links to the following software. We are also developing links with other systems. Please speak to your usual Royal London contact for more information.

• IntelliFlo
• Avelo
• True Potential
• Plum Software
• JCS
• Best Practice
• Assyst

View our back office guide for further information.

Please check that all 3rd party pop-up blocker software is set to allow pop-ups from our website.

You can set different levels of access for scheme members. Please call our Web Support team on 0345 60 50 401 to discuss the options. Please note that access can't be tailored for individual policyholders.

The policy may be held against a different agency number. Please use the agency selection tool.