1. Home
  2. Contact us
  3. Online service enquiries

Online service enquiries form

Use this form to make enquiries about our pensions and ISA online service.

For quick answers to frequently asked questions, visit our online service help and support page.

If your query is still unanswered, you can use this form for all pensions and Stocks and Shares ISA online service enquiries. Find more ways to get in touch with us on our contact page.

You can reset your password quickly and simply by using the password reset online form.

If you need to speak to us, just give us a call.

To speed things up, please have this information ready before you start:

  • Your company name
  • Your contact details

If you have any supporting documents we may ask to see these.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in a new window) or listen on 0800 085 8352.

​

Make an enquiry

This form should take about five minutes to complete. All fields are mandatory unless marked as (optional).

How can we help?

Your details

Your enquiry

To help us with your enquiry, please give us as much information as you can.

Supporting documents

You can upload a maximum of 20MB.

Allowed file types jpg, png, pdf
Need to upload more files? (optional)
Allowed file types jpg, png, pdf
Allowed file types jpg, png, pdf
Allowed file types jpg, png, pdf

Review and submit

Confirm information accuracy

Get in touch by phone

Give us a call on:

0345 608 0162

Lines open 9am to 5pm, Monday-Friday (excluding bank holidays)

Get in touch by post

If you want to write to us, our address is:

Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL

More help and support