Extra support for large cases

All business is important to us. But we know there are certain applications that may need more support than others.

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If you don't have a Royal London contact, but want to find out how we can help you and your clients, complete our contact request form.

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99.4% of claims paid in 2022

Our claims track record remains consistently strong, with over £631m claims paid in 2022, helping 79,084 customers at a difficult time.

But we're about more than just numbers. We aim to go over and above to support your clients in times of need by providing a personal and supportive claims experience. 

Source: Royal London protection business claims paid (1 January to 31 December 2022)

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Top five reasons to use Royal London

  • Support for your business - your dedicated case manager and underwriter are there to keep you up-to-date and our specialist Business Support Unit can help with complex cases.
  • A range of additional benefits - our comprehensive Critical Illness Cover has flexible options for children to suit your clients' changing needs. And our Income Protection comes with fracture cover and hospitalisation payment as standard.
  • Personal support - clients can access a wide range of services, including advice from a dedicated nurse, second medical opinion, access to additional therapies and much more.
  • A slick and efficient online service - track your cases and download key documents with our improved adviser dashboard, plus our 'send-to-client' feature keeps personal info private.
  • Guides and tools for well-rounded protection - we can provide support with trusts, wills and guardianship to help your clients and their families get the right outcomes.

Helping Hand is a package of support services and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services aren’t part of our terms and conditions and don’t form part of your client's insurance contract with us, so can be amended or withdrawn at any time. This means that your client's access to these these services could be amended or withdrawn by us in the future.

Explore our key benefits

Our new infographic will help you better understand some of the key features of our protection proposition - so you can recommend us with confidence.

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Exploring your online journey

We've created a short guide to give your clients an overview of what to expect when they apply online for a protection plan.

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Supporting you and your business

We work with you to make sure clients have comprehensive protection that will be there for them now and in the future. And we're here to support you and your business too.

We'll help you make the most of your clients' budget

Our tools can help you bring your protection conversations to life. You can highlight your clients' risks, work out a budget, and show them how their plan can be tailored to suit their needs.