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Our pension service enhancements Q4 2025

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Published  24 November 2025
   5 min read

Over the past year, we’ve made a number of service improvements. Our aim is to continuously enhance your day-to-day. These updates are part of our ongoing commitment to evolve our pension proposition to support you and your clients. 

Our new digital-first pensions experience

“Our Business Development Managers and Account Managers pride themselves on working alongside advisers to support their businesses and deliver excellent customer outcomes.

Our 5-star rating at the Financial Adviser Service Awards is validation of our strong adviser relationships, specialist support and continued investment in our digital journeys."


Gary Nisbet, Head of Remote Distribution


We want to make it easy for you to do business with us, with quick and easy digital journeys that save you time and reduce cost and risk for your business. We’ve continued to invest in our technology over the past year by adding new digital capabilities and service integrations designed to support your advice and make it easier for you to do business with us.

Digital quote and apply - our enhanced online experience for personal pensions new business allows you to create instant online quotes and applications and access a client-level view of their pension and investments in one place.
Contract enquiry valuations - allows you to send a Royal London single plan valuation to your back-office system.
Bulk valuations - integrated plan valuation service which provides daily valuations to your back-office system.
Remuneration feeds - receive your firm’s commission statement electronically using our EDI commission service.
Digital letter of authority - submit directly to the right servicing team via Origo’s Unipass letter of authority service.

Launch of the Royal London Stocks and Shares ISA

We designed our Stocks and Shares ISA with the needs of you and your clients in mind. You can now manage your clients’ pensions and investments in one place, saving you time. Your clients can self-serve via our mobile app too, reducing routine queries and freeing up your time.

All this means you can deliver advice to more clients - without increasing your workload or costs. And you’ll have the tools, products and support you need to grow your business, deliver good outcomes and build financial resilience for your clients.

Find out more about our Stocks and Shares ISA

Our awards

We’re proud to have been recognised across a number of industry awards, including 5-star rating at this year’s Financial Adviser Service Awards. View the full award list here.

Discover our awards  

Adviser support

We continue to be highly rated for our BDM support for advisers and were one of the most nominated providers in the Davies Marsh 2025 BDM benchmark report. We were also ranked ‘best in class’ for helpful and supportive staff in our latest adviser research (Royal London Adviser Tracker, Q2 2025).

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