The diabetes journey can only currently be accessed through our extranet - this can be used for both quotes and applications.
We’ll let you know straightaway whether your client has been accepted, or if we need more information. Either way, if your client meets the eligibility conditions they’ll be covered. In the application we’ll ask how well your clients keep their diabetes under control. They can give us their HbA1c test result at this stage if they know it – this will help us to give an accurate premium that’s tailored to them.
We need to see evidence of your client’s HbA1c blood test result within three months of their application. We’ll accept test results dated within 12 months from the application. If your client doesn’t know their result, we’ll estimate a price and once we receive their evidence, we’ll adjust the premium based on the accurate result provided.
If your client is given cover straightaway, then we’ll pay your commission at this point. However, if we don’t receive the required HbA1c results after three months then we’ll cancel the plan and clawback any commission paid.
No, but as their premiums are based on how well they control their condition we’ll ask for their reading each year and if their reading has improved, we may able to reduce the premium. Please note that if we do reduce their premium, we won’t clawback any of your commission.
You can learn more about the HbA1c test and the importance of it, by reading this blog.
Outside of our Personal Menu Plan, we only currently offer personal life cover on a level term basis to your clients who have type 1 or type 2 diabetes. However, we may look to make enhancements to this cover in the future.