How can we help?
We know you're busy. If you can't find what you need, the customer service and sales teams are close at hand, so get in touch.
Contact details
If you would prefer to get in touch with us directly, there are phone numbers and postal address for our dedicated teams.
Online service and support
Visit our online service help and support hub to quickly get answers to common queries or problems.
Adviser password resets
You can reset your password quickly and simply by using the password reset online form (opens in a new window). You can also find this form by selecting the 'forgotten password?' link on the log in page.
If you're still having problems resetting your password please call our sales team who'll be happy to help.
Phone
0345 608 0162
Open Monday to Friday 9am-5pm
Application and transfers to Royal London
If you have any questions about an application for a Stocks and Shares ISA, an ISA transfer to Royal London, or both, please call:
Phone
0345 603 0154
Open Monday to Friday 8am-6pm
Charges
If you have any questions or need help with charge requests and instructions, please call:
Phone
0333 0388 536
Open Monday to Friday 8am - 6pm
Withdrawal requests
If you have any questions about a withdrawal from a Stocks and Shares ISA, please call:
Phone
0333 0388 536
Open Monday to Friday 8am - 6pm
Change of investment
If you have any questions about a change of investment for a Stocks and Shares ISA, or plan changes (such as name, address, nominated beneficiaries, retirement date), please call:
Phone
0333 0388 536
Open Monday to Friday 8am - 6pm
Transfers away from Royal London
If you have any questions about transferring a Stocks and Shares ISA away from Royal London, please call:
Phone
0333 0388 536
Open Monday to Friday 8am - 6pm
Bereavements
If you have any questions about any requests or forms relating to the passing away of a plan holder for a Stocks and Shares ISA, please call:
Phone
0333 0388 536
Open Monday to Friday 8am - 6pm
General enquiries
The easiest way to get in touch with us is to use our general enquiries form.
You may also be interested in our online service help and support to help solve any problems or queries.
If you can't find the team you need, give us a call and we'll put you in touch with someone who can help.
Phone
0345 605 0050
Open Monday to Friday 8am - 6pm
Postal address
For all Stocks and Shares ISA queries, including general enquiries, please post to:
Royal London
Alderley Park
Royal London House
Congleton Road
Macclesfield
SK10 4EL