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We've changed how you receive acceptance terms

Published  01 April 2026
   5 min read

We've switched off paper copies of acceptance terms as part of our commitment to reducing the use of paper.

These remain available on the adviser dashboard once a plan has been accepted. This makes it easier for you to access and share clear, timely information with clients while reducing admin. If you need a paper copy for your records, you can contact us and we'll arrange this for you.

We've put together a short Q&A to help answer any questions. If you have any other questions, please speak to your usual Royal London contact.

Q&As

We've switched off paper copies to support our commitment to reducing the use of paper. This also helps streamline your processes by making key documents easy to access digitally.

Acceptance terms can be downloaded from your adviser dashboard. You’ll find them in the ‘Open details’ section of the submitted applications tab and the plans tab, assuming a final decision has been made, and the acceptance terms are available.

Yes. If you need a paper copy, you can request one by contacting our customer service teams.

If you’ve submitted a paper application, we’ll continue to issue a paper copy of the acceptance terms in the post.

Any application submitted online will have a digital copy available on the adviser dashboard, and we won’t send a paper version.

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