Helping hand with recovery

Take a look at how Helping Hand can support your clients during difficult times.

If, at any time, the plan owner or their partner and children, suffer a serious physical or mental illness, injury or bereavement, Helping Hand will be there to offer support – even if your clients don’t make a claim.

They can contact RedArc, who’ll give them regular support from a dedicated nurse. They’ll provide tailored and personal support whenever it’s needed, for as long as it’s needed. Their dedicated nurse can also give your clients relevant literature, help to find useful organisations, and can organise additional services such as therapies, counselling or a second medical opinion, if it’s needed.

Helping Hand is there for clients, whichever stage in life they're at, and as a plan owner it doesn't cost them anything extra to use.

Helping Hand - a path to recovery

This sales aid explains how help from a dedicated nurse can support a client's recovery. It focuses on the journey of a client diagnosed with cancer who has access to Helping Hand, and compares this with the experience of someone without this support.

Download A path to recovery (PDF)

Helping Hand in action

Take a look at how support from a dedicated nurse has made a difference to our customers.

Jill's story

This client-facing sales aid shows how Helping Hand gave Jill the support she needed to feel like herself again after a cancer diagnosis.

Download Jill's Story (PDF)

Read our Helping Hand privacy notice (opens in a new window) to find out how we use our customers' personal information.

Helping Hand is a package of support services and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority.

These services aren’t part of our terms and conditions and don’t form part of your insurance contract with us, so can be amended or withdrawn at any time.

This means that you or your family’s access to these services could be amended or withdrawn by us in the future.