We’re proud to have helped over 1,000 customers and their families through difficult times last year. And because we appreciate everyone’s different, our Helping Hand support service can be tailored to clients experiencing a wide range of health concerns. Here are some of the ways Helping Hand nurses have provided practical and emotional support over the years.
1. A second medical opinion, when reassurance is needed
Mortgage Consultant Helen was only 39 when she was diagnosed with cancer. As well as facing months of extensive treatment she was struggling with the prospect of needing a full hysterectomy. When her Helping Hand nurse arranged for a second medical opinion, it gave Helen a lifeline. A reassessment of her tumour saw it go from a grade three / four to a grade one. This allowed her to make more informed decisions about her treatment and take steps to preserve her fertility.
2. Support for the family, when everyone’s struggling
Our Helping Hand nurses offer support to partners and children too. When Jenny was going through cancer treatment, her husband Adam also had his own dedicated nurse to talk to about his worries, helping the family through one of the hardest times they’ve ever faced.
3. Holistic therapies, to manage symptoms and support recovery
Following a gruelling course of breast cancer treatment, Jill’s Helping Hand nurse arranged for her to have a course of reflexology and hypnotherapy to help her relax and get relief from the pain she was in. This boosted Jill’s energy levels, meaning she could start to take control of her recovery.
4. Mental health support, because talking makes a difference
When Jade was off work with extreme stress, her Helping Hand nurse was there whenever she needed someone to speak to. Jade’s dedicated nurse gave her techniques to manage her stress and anxiety and arranged for her to see a life coach to help her focus on the future.
5. Help navigating the medical system, when things are confusing
When Oliver was diagnosed with childhood leukaemia, his mum and dad’s world was turned upside down. They’d been given lots of information from the hospital but felt overwhelmed during an already frightening time. Their dedicated nurse helped them understand the medical jargon, providing support and reassurance when they needed it most.
6. Stroke recovery support, because sometimes help beyond the NHS is needed
Adam was just 45 when he had a stroke that left him with speech, memory and fatigue problems. His Helping Hand nurse helped him understand what he was going through and gave him coping strategies. She also organised extra speech therapy sessions at home after he was discharged by the NHS and gave him software he could use himself, helping him recover more quickly.
7. Rehab from illness or injury, even if there’s no claim
When fireman Steve suffered a nasty injury to his Achilles tendon, he faced a two month wait to get physiotherapy on the NHS. While Steve’s injury wasn’t serious enough to make a claim, it was hugely debilitating given his job and young family. Through his advised Royal London plan he had access to Helping Hand, even though there was no claim. His dedicated nurse put him in touch with a specialist rehab physio, getting him on the road to recovery straight away.
Looking for more on how Helping Hand can benefit your clients? Visit our website for further case studies and information, or talk to your sales consultant. If you’re not sure who that is or you’re new to Royal London, send us your details using this form and someone will be in touch.