Seven different ways your clients use our Helping Hand service you might not know about

4 July 2019
Helping Hand is the support service your clients automatically get access to with all advised Royal London protection plans – at no extra cost.

We’re proud to have helped over 1,000 customers and their families through difficult times last year. And because we appreciate everyone’s different, our Helping Hand support service can be tailored to clients experiencing a wide range of health concerns. Here are some of the ways Helping Hand nurses have provided practical and emotional support over the years.

1. A second medical opinion, when reassurance is needed

Mortgage Consultant Helen was only 39 when she was diagnosed with cancer. As well as facing months of extensive treatment she was struggling with the prospect of needing a full hysterectomy. When her Helping Hand nurse arranged for a second medical opinion, it gave Helen a lifeline. A reassessment of her tumour saw it go from a grade three / four to a grade one. This allowed her to make more informed decisions about her treatment and take steps to preserve her fertility.


2. Support for the family, when everyone’s struggling

Our Helping Hand nurses offer support to partners and children too. When Jenny was going through cancer treatment, her husband Adam also had his own dedicated nurse to talk to about his worries, helping the family through one of the hardest times they’ve ever faced.


3. Holistic therapies, to manage symptoms and support recovery

Following a gruelling course of breast cancer treatment, Jill’s Helping Hand nurse arranged for her to have a course of reflexology and hypnotherapy to help her relax and get relief from the pain she was in. This boosted Jill’s energy levels, meaning she could start to take control of her recovery.


4. Mental health support, because talking makes a difference

When Jade was off work with extreme stress, her Helping Hand nurse was there whenever she needed someone to speak to. Jade’s dedicated nurse gave her techniques to manage her stress and anxiety and arranged for her to see a life coach to help her focus on the future.


5. Help navigating the medical system, when things are confusing

When Oliver was diagnosed with childhood leukaemia, his mum and dad’s world was turned upside down. They’d been given lots of information from the hospital but felt overwhelmed during an already frightening time. Their dedicated nurse helped them understand the medical jargon, providing support and reassurance when they needed it most.


6. Stroke recovery support, because sometimes help beyond the NHS is needed

Adam was just 45 when he had a stroke that left him with speech, memory and fatigue problems. His Helping Hand nurse helped him understand what he was going through and gave him coping strategies. She also organised extra speech therapy sessions at home after he was discharged by the NHS and gave him software he could use himself, helping him recover more quickly.


7. Rehab from illness or injury, even if there’s no claim

When fireman Steve suffered a nasty injury to his Achilles tendon, he faced a two month wait to get physiotherapy on the NHS. While Steve’s injury wasn’t serious enough to make a claim, it was hugely debilitating given his job and young family. Through his advised Royal London plan he had access to Helping Hand, even though there was no claim. His dedicated nurse put him in touch with a specialist rehab physio, getting him on the road to recovery straight away.

Steve's Story

Looking for more on how Helping Hand can benefit your clients? Visit our website for further case studies and information, or talk to your sales consultant. If you’re not sure who that is or you’re new to Royal London, send us your details using this form and someone will be in touch.

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You might also find our Helping Hand client booklet and second medical opinion sales aid useful when talking to your clients about the benefits of Helping Hand.



About the author

Sara Docherty

Senior Marketing Consultant

Sara joined the Royal London Protection Marketing team in June 2014. Having worked in the marketing and communications industry since 2004, her experience spans both the private and public sectors. She is passionate about finding new and creative ways to engage with different audiences, and has worked on a number of high profile campaigns that have been recognised for doing just that.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.