Exceptional service every step of the way

We believe the key to delivering an outstanding experience for you and your clients is great people, backed by smart technology.

At Royal London we pride ourselves on offering you and your clients a considered, fully supportive service that empowers and works with you to support your clients. So whether your client’s looking to move their workplace scheme, or they want to build on their retirement income, we can help.

How exceptional service helps you go further

Royal London for advisers

We've won five stars for our service from Financial Adviser Service Awards (FASA) for 13 years running - so you can recommend us to your clients with confidence.

Part of what makes our service five star is our dedicated contacts, who are there to support you at every stage. So whenever you need to get in touch with us, you can expect to deal with real people - who have been consistently voted among the best in the business for what they do.

What it means to work with us

Royal London for clients

We know that the service we provide to your clients reflects on your business. So it’s reassuring to know that if your clients have a question about their savings, or they just need some help using our online service, they can count on our award-winning customer service teams to help.

How we support your clients

Royal London for employers

Whether you’re setting up your first pension scheme, or you’ve been up and running for a while, we can help. Working with us means you’ll have dedicated contacts and clever tools to help ensure a smooth transition, keep things on track and help employees engage with their pension savings. 

What our workplace pension offers

What great service means to us

Hear from our colleagues across Royal London as they share what great service means to them.


How we work with you

We know that having someone on hand who understands you and your business is invaluable, this is why we offer you a dedicated contact. Someone who’s just a phone call away

Your dedicated contact will be supported by our expert teams who amongst other things, are there to help you get the most from our pension tools, generate illustrations and support processes like transfers.

Not only that but we also provide you with sophisticated tools that can help you save time and money all while helping to add value to the services you offer your clients. So you can make the most of our winning combination of brilliant people backed by smart technology.

Learn more about working with us

Mutuality matters

Mutuality is about ownership, but for us, it's so much more. From how we work and what we invest in, to how we communicate and give back to our customers - it defines everything we do.

Mutuality is deep rooted in our culture, which means we take ownership of our decisions and see them through to conclusion. As a mutual, we answer to our customers. So if something doesn’t go as planned, we always work hard to put it right.

One of the ways we express our mutuality is through ProfitShare. Which means when we do well, we’ll aim to give your clients’ pension savings a boost by adding a share of our profits to their plan each year. For you, this means you know we’re making thoughtful, considered decisions that reflect well on your business and your clients. 

How ProfitShare works

The Royal London pension proposition

Whether it’s an individual client or a workplace scheme with over 10,000 employees, we can help. And with our award-winning service backing every move you make, working with us means you can go the extra mile.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.