UNIPASS - Frequently Asked Questions

Further information on UNIPASS can be found on the UNIPASS website. You will find answers to some of the most commonly asked questions below.

For additional information and more detailed security questions, please refer to the "Tell Me More" section of the UNIPASS website.

UNIPASS may advise you by e-mail to supply some or all of the following information during the application process:

A letter from a principal of your firm on your company's letter headed paper authorising you to apply for a UNIPASS.

Your Unique Reference Number (URN), which will be supplied to you.

A signed paper copy of the UNIPASS Data Protection Declaration (DPP). A copy of the DPP can be downloaded from the 'Contracts and Legal' area of the UNIPASS web site.

If you wish to apply for a Certificate Administrator's UNIPASS certificate, you must also provide a signed letter of authorisation from the contract signatory to give you permission to apply for the UNIPASS certificate.

UNIPASS can usually process applications within 5 working days of receipt of your documents.

The installation is automatic on collection of the UNIPASS certificate.

You will receive an on-screen message to confirm that your UNIPASS certificate has been installed correctly. At the bottom of the confirmation page there is also a link to a "Test My Certificate" page, which you can visit at any time via the "Look After It" area of the UNIPASS website.

UNIPASS certificates are valid for 1 year, starting from the day they are collected. You will be sent a reminder via e-mail 30 days prior to the UNIPASS 1-year expiry date.

To make use of your UNIPASS certificate you will require a web browser that supports digital certificates. Microsoft Internet Explorer version 4 and above has built-in facilities to download, store and use digital certificates*

You must collect your UNIPASS certificate using the same computer and browser you intend to use it with, as the UNIPASS digital certificate will be stored on the PC you use to collect it.

* Browsers from other software companies may also support digital certificates. Please refer to their documentation for further information on compatibility.

The telephone number is 0871 22 12345 and they are open Monday to Friday from 9am to 5pm, except Bank Holidays in Scotland or England.

From the home page select "Register" from the left-hand menu. Please complete the details requested and check the option to associate your UNIPASS digital certificate. Once you have done this you will be able to log on to Royal London’s Online Service without the need for a user ID and password.

From the Home page select "Log in". Then select the "UNIPASS Log in" option. Complete the details as requested. Once you have done this you will be able to log on to Royal London’s Online Service without the need for a user ID and password.

No, you will need to obtain a new digital certificate in this case.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.