Counting down to the Consumer Duty – start getting ready now

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Is your business ready for the Consumer Duty?

The new Consumer Duty rules and guidance have been published and come into force on a phased basis from 31 July 2023. This new regulation means a fundamental shift of focus for many financial advisers - from treating customers fairly to striving to achieve good outcomes.

This webinar was broadcast before the FCA published the final Consumer Duty rules and guidance on 27 July 2022. See the FCA website

CPD learning outcomes - 60 minutes

After watching this webinar, you’ll:
60 minutes CPD

  • Understand the key changes underpinning the Consumer Duty.
  • Understand what the new rules and guidance will mean for protection advisers.
  • Have an awareness of what advisers like you are saying about it - how they see their business adjusting, how prepared they currently feel and whether they have any plans in place to get themselves ready in time.
  • Be more confident using the tools and solutions we offer to help you to start getting ready now.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.