Consumer Duty – a practical guide (pensions)

The deadline for adviser firms to adhere to the new Consumer Duty regulation is the 31^st July, and so much has been written about it you may be feeling overwhelmed.

Join Senior Intermediary Development and Technical Managers Craig Muir and Justin Corliss, who will look to cut through the theory and focus on the practical aspects of the duty. 

In this session we’ll start by looking at what outcomes the FCA are looking to achieve, followed by a reminder of what’s changing, and just as importantly, what the duty doesn’t do.  We’ll cover some of the key questions you’ll need to consider, focusing on one of the four outcomes which is particularly pertinent to advisers, price and value.  We’ll also look at good practice and areas for improvement highlighted by the FCA from both their finalised guidance and the results of their reviews of implementation plans, and fair value frameworks will be included.  

As an integral part of the consumer duty is identifying and helping vulnerable customers, we’ll look at the four drivers of vulnerability, introduce a model which can be used to identify a vulnerable customer, and look at tactics to help vulnerable clients.   Throughout the presentation we’ll provide practical examples of how the duty will impact both you and your clients, helping you to avoid foreseeable harm and provide good outcomes for your clients, and finally we’ll explain which clients will be covered.