Helping Hand for business

Losing a key member of staff can have practical and emotional consequences. So our Helping Hand service supports your client's business too.

Your clients will have access to this service from the day their Business Menu or Relevant Life Plan starts. It can help them in a number of ways and they won’t need to pay anything extra to use it.

They can get independent support from a recruitment helpline which can help with sourcing temporary cover for a key member of staff. And a legal helpline can help answer questions around employment law.

What’s more, the person covered by the plan, their partner and their children, will have access to a dedicated nurse who can give tailored and personal support for as long as it’s needed.

We work with a recruitment specialist, Identify Solutions, to help keep your client's business running if a key employee is seriously ill and can’t work. They’ll contact recruitment agencies on your client's behalf and will provide them with a list of suitable candidates within 48 hours. And if an employee can’t return to work, they’ll help your client to write job specifications and prepare paperwork for recruitment agencies so they can find a permanent replacement.

Good legal advice can help your client’s business cope with the impact of losing a key person. Helping Hand’s legal helpline can give them advice on all aspects of employment law. For example, if their employee is absent for a period of time because they’re seriously ill, they can get help to understand their position. They can also get advice on things like shareholder options, or succession planning in the event of the death of a key member of staff. The person covered by the plan, and their partner and children, can also use the legal helpline to find out about things like wills, or probate.

Helping Hand is a package of support services provided by third parties that aren't regulated by the Financial Conduct Authority. These services aren't part of our terms and conditions so can be amended or withdrawn at any time.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.