As well as a dedicated case manager and a direct line to our underwriters, we continue to develop our online service to make applying for protection quick and simple.
And we’ve added new tools to make the application process even more straightforward, like our pre-sale underwriting tool which gives you an indicative decision at the touch of a button.
Find out more about what our people are doing to deliver a 5 star service.
Account Manager (Protection)
To me 5 star service means I continually try to improve my advisers' business. Whether that means working with marketing or customer services, it's working together to make sure we get the right client outcomes for each client they see.
5 star service means listening to our customers and tailoring the underwriting service we provide to their specific needs.
Lesley Mitchell and Donna McIndeor
5 star service is continually enhancing our online experience using adviser feedback. By listening to them and building a calendar of continuous drops and improvements we can change our service to meet the varying adviser models that we have out there.
5 star service means developing an innovative underwriting philosophy that looks beyond the traditional approaches towards new technologies.
5 star service means to me always doing the best I can for my customer, whether it's a financial adviser, an end customer or anyone else who phones.