5 star service? We’re not stopping there.

At Royal London, we’re always looking for ways to make it even easier to do business with us.

As well as a dedicated case manager and a direct line to our underwriters, we continue to develop our online service to make applying for protection quick and simple.

And we’ve added new tools to make the application process even more straightforward, like our pre-sale underwriting tool which gives you an indicative decision at the touch of a button.

Find out more about what our people are doing to deliver a 5 star service.

Stephan Nandadasa
Account Manager (Protection)

To me 5 star service means I continually try to improve my advisers' business. Whether that means working with marketing or customer services, it's working together to make sure we get the right client outcomes for each client they see.

Colette Ward

5 star service means listening to our customers and tailoring the underwriting service we provide to their specific needs.

Lesley Mitchell and Donna McIndeor

5 star service is continually enhancing our online experience using adviser feedback. By listening to them and building a calendar of continuous drops and improvements we can change our service to meet the varying adviser models that we have out there.

Toni Liddell
Underwriting Philosophy

5 star service means developing an innovative underwriting philosophy that looks beyond the traditional approaches towards new technologies.

Gordon Bell
Case Manager

5 star service means to me always doing the best I can for my customer, whether it's a financial adviser, an end customer or anyone else who phones.

FASA 2020 - 5 Star Pensions and Protection

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.