Case management

Our case management approach makes it easy to do business with us.

our case management approach makes it easy to do business with us

At Royal London, we understand the work that goes into getting your clients to recognise the need for protection. So, we give your applications the same care and attention you do.

A dedicated case manager will own each case from start to finish and you can contact them at any point. For cases that are referred to our underwriters, the case manager will work closely with them to make sure they’re processed quickly and smoothly. They’ll place your application with the underwriter who has the most experience with applications like yours.

For more complicated cases – for example, if you have a client with a history of raised blood pressure or depression - you can speak to our underwriters directly if you want to discuss things in more detail.

We think our approach to case management gives you a much better level of service.

And we’re always looking for ways to make it even easier to do business with us, so please let us know what you think by emailing

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.