We've improved our proposition to be flexible around your clients' changing needs. We've extended access to our Helping Hand wellbeing services, enhanced our customer portal and strengthened our Income Protection.
Our Helping Hand wellbeing services are now available to new and existing plan owners through our customer portal.
Through our customer portal, your clients have immediate access to their cover details and can register for our Helping Hand wellbeing services.
We've strengthened our Income Protection so your clients can adapt their policy as their needs change.
Through our customer portal, My Royal London, your clients can:
We've strengthened our Income Protection to give your clients more flexibility to adapt their policy as their needs change, such as a change in occupation or mortgage repayments.
Cover increase options
Job flexibility options
For job flexibility options, clients will complete a declaration of health form online, and if we can offer the original underwriting decision, or better, then we'll update their existing plan.
Helping Hand is a package of support services and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services aren’t part of our terms and conditions and don’t form part of your insurance contract with us, so can be amended or withdrawn at any time. This means that you or your family’s access to these services could be amended or withdrawn by us in the future.