Helping Hand offers support for your clients' families too

10 July 2019
In my previous blog I talked about the fact my family had experienced a tough couple of months, with both my dad and father-in-law coping with different illnesses. But today, I’m going to discuss the impact this has had on the family as a whole.

stone manAt the time, of course all of my initial fears and worries were directed towards our dads.

Would my dad listen to advice and slow down? How would my father-in-law cope with treatment? Although this is only natural, it’s often easy to dismiss what other family members are also going through.

I come from a very close-knit family, so when one person suffers we all feel it. And I’m sure that’s the case with many other families. 

It’s been an emotional time that has impacted us all differently – anxiety, stress and lack of sleep.

After the initial shock, most of my time was spent fretting about how my husband was handling the situation and how I was supposed to explain it to two small children?

In a bid to combat the heightened anxiety and keep my mind busy, I’m taking part in a fitness challenge with some of my colleagues. The aim is to walk 10,000 steps every day for 100 days, with mini challenges along the way. Not only has committing to this given me something else to focus on, increasing my exercise has had such a positive impact on my wellbeing.

However, that’s not to say that exercise would work for everyone. There are many ways to reduce stress levels but it’s not always easy to work out what’s best for you. That’s where our Helping Hand support service can make all the difference. Helping Hand offers access to practical and emotional support to clients and their families (partner/children) during tough times. Each family member has the option to speak to their own dedicated nurse. They can talk through their worries and also recommend support services to help manage stress, anxiety and depression, such as counselling, complementary therapies and more. It’s available to your clients from the day their plan starts and what’s more they don’t need to pay anything extra to use it.

Helping Hand in action

There are two case studies that really stand out for me – Jenny’s story and Helen’s story.

When Jenny was diagnosed with cancer she was understandably devastated and worried about how her family would cope. But with the support of our Helping Hand service, Jenny’s husband Adam also had access to a dedicated nurse to help ease his worries.

In Helen’s case her dedicated nurse sent her some information through the post. One of which was a book for her young son that enabled her to have a chat with him about cancer in a way that was easy for him to understand.

Having access to tailored and personal support for as long as you need it can help to act as a lifeline in times of need.

Why not visit our website to read more examples of how Helping Hand has made a difference to our customers – and their families.



About the author

Tracey Miller

Marketing Consultant

Tracey has been with Royal London since 2004 spending 7 years working with the Pricing team before moving in to the National Partnerships Marketing team. She is passionate about protection and enjoys creative writing. However, away from the office her time is consumed by her two young children!

Last updated: 22 Jul 2019

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.