Six ways our online service makes it easier to do business digitally

10 June 2022
Digital trends have been accelerated by Covid-19, with remote working becoming the new way of life for many of us.

That’s why we wanted to give you some practical hints and tips that we hope will be helpful in enabling you to do more digitally.

As many of you know, our online service provides a quick and efficient way of submitting applications. In fact, 97% of our Personal Menu plans this year to date, have been submitted online. But for those of you that don’t use it, or haven’t for a while, here are six ways our online service makes it easier to submit applications when you’re not meeting clients face-to-face.

1. Accurate indicative decisions

Use our pre-sale underwriting tool to get fast and accurate indicative decisions. You can check things like family history, occupation, hazardous pursuits and a range of medical conditions that could impact your client’s application. It’s available online 24/7, so you can use it whenever it suits you. And when you're logged in, you can move between our pre-sale tool and quote and apply system seamlessly - making your online journey easier.

2. Total flexibility

Our ‘send to client’ feature means you can complete an online application yourself or send it to your clients to complete all or some of the medical questions, at a time that works for them. You can use this option at any point in the application process. And our tracker means you can see where they are with their application. You can also click in to view it, so if your client is stuck on a particular section, you can guide them. And it’s always you we inform of the final decision, giving you complete control.

3. Easy to keep track of applications

Our refreshed online dashboard makes the application process even easier. Once you’ve submitted an application, you can follow its progress- from start to finish. If we’re waiting on evidence, or information from someone, you’ll see this at the touch of a button. It’s a more convenient and faster way to keep your clients up-to-date. And it helps you keep your business on track too. 

4. Handy change of address tool

Add or amend a client’s future address details or make an immediate address change at any point before a plan starts. And we’ll send your clients an email to let them know.

5. Check the impact of further disclosures

Assess the impact of any further disclosures during application completion by using our estimated decisions feature. By encouraging your clients to provide as much detail as possible, it can help reduce the chance of us needing to request further medical information from them or their GP.

6. Fewer underwriting referrals

Our smart rules engine means your clients are asked targeted questions so cases are less likely to be referred to our underwriters. You can be certain the indicative decision for the condition you checked pre-sale, will be the same as the final underwriting decision for that condition. This means more instant decisions.

If you need any additional help with our technology, our business support unit is your one-stop shop for help with our online support services, as well as best advice systems and portals.

To get in touch email



About the author

Sara Docherty

Senior Marketing Consultant

Sara joined the Royal London Protection Marketing team in June 2014. Having worked in the marketing and communications industry since 2004, her experience spans both the private and public sectors. She is passionate about finding new and creative ways to engage with different audiences, and has worked on a number of high profile campaigns that have been recognised for doing just that.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.