Unipass is a simple, single solution that provides you with access to most online financial services.
What’s more, having Unipass allows you to register for Origo’s Agency Administration service (opens in a new window).
Unipass - Frequently Asked Questions
What information do I need to support my application for a Unipass digital certificate?
Unipass may advise you by e-mail to supply some or all of the following information during the application process:
A letter from a principal of your firm on your company's letter headed paper authorising you to apply for a Unipass.
Your Unique Reference Number (URN), which will be supplied to you.
A signed paper copy of the UNIPASS Data Protection Declaration (DPP). A copy of the DPP can be downloaded from the 'Contracts and Legal' area of the UNIPASS web site.
If you wish to apply for a Certificate Administrator's Unipass certificate, you must also provide a signed letter of authorisation from the contract signatory to give you permission to apply for the Unipass certificate.
How long does it take to obtain a Unipass digital certificate?
Unipass can usually process applications within 5 working days of receipt of your documents.
How do I install the Unipass digital certificate on my PC, and how will I know it has been installed correctly?
The installation is automatic on collection of the Unipass certificate.
You will receive an on-screen message to confirm that your Unipass certificate has been installed correctly. At the bottom of the confirmation page there is also a link to a "Test My Certificate" page, which you can visit at any time via the "Look After It" area of the Unipass website.
How will I know when my Unipass digital certificate is due for renewal?
Unipass certificates are valid for 1 year, starting from the day they are collected. You will be sent a reminder via e-mail 30 days prior to the Unipass 1-year expiry date.
What is the telephone number for the Unipass Help Desk?
The telephone number is 0871 221 2345 and they are open Monday to Friday from 9am to 5pm, except Bank Holidays in Scotland or England.
I am registering for Royal London’s Online Service for the first time. How do I register my Unipass digital certificate?
From the home page select "Register" from the left-hand menu. Please complete the details requested and check the option to associate your Unipass digital certificate. Once you have done this you will be able to log on to Royal London’s Online Service without the need for a user ID and password.
I am already registered with Royal London’s Online Service and have a valid username and password. How do I now add my digital certificate?
From the Home page select "Log in". Then select the "Unipass Log in" option. Complete the details as requested. Once you have done this you will be able to log on to Royal London’s Online Service without the need for a user ID and password.
I have changed firms. Can I use the same digital certificate?
No, you will need to obtain a new digital certificate in this case.