Pensions online service help and support

Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've got plenty of support available.​

Problems registering

If you’re having problems registering with the online service the easiest way to get in touch with us is to use our Pensions general enquiries form.​
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If you prefer you can call our sales team who’ll be happy to help.​

Phone ​
0345 608 0162​

Open Monday to Friday 9am–5pm​

Adviser password resets

You can reset your password quickly and simply by using the Password reset online form ​(opens in a new window).
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Enter your email address and we’ll send you an email with a link that’ll take you to a secure webpage.​
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You’ll then be able to request your unique 6 digit verification code that will be sent to your mobile phone via SMS – this way we know it’s you. Enter your new password and that’s it – you’re done.​
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If you’re still having problems resetting your password please call our sales team who’ll be happy to help.​

Phone ​
0345 608 0162​

Open Monday to Friday 9am–5pm​

Problems with Unipass

For new users, you can register your certificate during the registration process. If you are an existing user, it is simple to register your certificate. Just enter your user name and password, then click the Unipass Login button. This will lead you through the process automatically.​