Pensions online service help and support
Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've got plenty of support available.
Adviser password resets
You can reset your password quickly and simply by using the Password reset online form (opens in a new window).
Enter your email address and we’ll send you an email with a link that’ll take you to a secure webpage.
You’ll then be able to request your unique 6 digit verification code that will be sent to your mobile phone via SMS – this way we know it’s you. Enter your new password and that’s it – you’re done.
If you’re still having problems resetting your password please call our sales team who’ll be happy to help.
0345 608 0162
Open Monday to Friday 9am–5pm
Problems with Unipass
For new users, you can register your certificate during the registration process. If you are an existing user, it is simple to register your certificate. Just enter your user name and password, then click the Unipass Login button. This will lead you through the process automatically.
Frequently asked questions
We've collated the most common questions we're asked about our online service to help solve any problems or queries you might have.
What browsers do you support?
We support Internet Explorer, Chrome and Firefox on Windows PCs.
What training and support is available?
Please contact your usual Royal London representative.
I'm having problems downloading documents
Please check that all 3rd party pop-up blocker software is set to allow pop-ups from our website.
Can I restrict my clients' access?
You can set different levels of access for scheme members. Please call our Web Support team on 0345 605 0050 to discuss the options. Please note that access can't be tailored for individual policyholders.
I can't find a client policy
The policy may be held against a different agency number. Please use the agency selection tool.
What contracts are covered?
Versions 1 to 4
Versions 5 and 6
Versions 1 to 4
|Pension Portfolio & individual pensions
|Talisman Personal Pension
What can you do?
Use our online service to produce illustrations, manage schemes and policies.
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