When it comes to your client’s workplace pension, we believe they deserve the royal treatment. And it starts from day one.
We’ll assign your client their own dedicated implementation manager, who knows our workplace pension inside out. So you can be confident we’re putting them in safe hands.
They’ll guide them through our easy-to-follow, 5 step set up process:
The personal touch doesn’t end once the scheme’s set up – we’ll keep your client on track throughout the life of their scheme. Once the scheme set up's complete, their implementation manager will hand them over to our dedicated servicing team, so they know where to go if they need support.
Our servicing team aren’t a call centre. They’re a dedicated team, empowered to deal with your client’s queries until they’re resolved. And they’re aligned to your Royal London consultant, so they know your business and are there to help both you and your clients when you need them.
Our online service lets employers manage their scheme from their desktop, and it creates their statutory communications. We can also support employers that want to use their own payroll system to run their scheme.
If they choose our online service, you'll have peace of mind that your client has everything they need to manage their scheme, and stay on top of their employer duties.
Regardless of what they choose, their implementation manager will provide them with all the training they need, and pass them over to our servicing team who are on hand if they need anything as they run their scheme.