Delivering great service

When it comes to service, we think you deserve the royal treatment. We put people at the heart of everything we do, and underpin our service with technology.

Whether your clients are setting up their first scheme or it’s been up and running for a while, we’re here to help.  At every step of the way, you and your client have the added comfort of dealing with real people, and that support doesn’t go away.

Our people

Taking care of you
Our consultants deliver hands-on support, straight to the heart of your business. And our technical team are happy to help with even the most complex pension questions.

Putting your clients in safe hands
Our implementation managers make setting up or moving a scheme easy. They’ll make sure the scheme’s set up right from day one.

Ongoing personal support
The human touch doesn’t stop once your client’s scheme is set up. Our dedicated servicing teams are aligned to your business and just a phone call away if you or your client needs them.

Tools and technologyour tools

Everything we do is underpinned by technology to make life easier.

Our tools help you add value for your clients – our client review service helps support your ongoing reviews, or you can showcase savings using our salary exchange calculator. Our online service for employers allows them to run their scheme online from their desktop, and adviser online service lets you manage your clients' schemes with us.

Members get a taste of technology too. They'll have access to their own pension scheme website and can login to view their pension using our online service. And they can download our mobile app, to check in when it suits them.

Find out more

To find out more about the service you and your clients receive with our workplace pension, speak to your usual Royal London contact.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.