Delivering standout service

When it comes to service, we know you’re looking for an outstanding experience for you and your clients.

We choose to focus on service because we understand the way we treat your clients is a reflection of your recommendation. By aiming for exceptional service, we know we’ll be making your life easier – while providing an experience to your client you can be proud to say you recommended.

We believe the key to outstanding service is aligning our people and technology to the needs of you and your clients. But what does outstanding service look like?


Seeing the value in outstanding service
When it comes to service, we know you’re looking for an outstanding experience for your clients. But what does outstanding service look like?
Read more about our service

Our people

Our consultants deliver hands-on support, straight to the heart of your business. 
And our technical team are happy to help with even the most complex pension questions.

We’ll assign your client their own dedicated implementation manager, who knows our workplace pension inside out. They’ll provide personal support and guidance and make setting up or moving a scheme easy, so you can be confident they're in safe hands.

Once their scheme is up and running, your clients will then have a dedicated scheme owner who’ll check in regularly with them, at a time that suits, to help them stay on track.

They’re just a phone call away if your client needs them.

Our smart technology

We firmly believe that people provide the best support, but they need great technology behind them. That’s why our online dashboard helps your clients run their scheme effectively.

It’s easy to use and will give them access to everything they need, helping them stay on top of their employer duties.

And of course, their implementation manager will provide full training and support so that your client feels confident running their scheme.

Our service recognition

For 12 years running, we’ve been rated 5 stars for our pensions service at The Financial Adviser Service Awards.

“Overall the process has been very good – having an implementation manager that we have direct / immediate access to has been really useful and has meant that the setup has run more smoothly (and quickly) than we have seen with other providers. In addition, the fact that you liaise directly with the client re: online training etc has taken the pressure off from our side and has been a great help.”

Richard Noble | Workplace Pension Specialist , Employee Benefits | Gallagher, June 2020

“I have worked with a few pension companies in setting up auto enrolment schemes, and our implementation manager’s support has far exceeded my expectations and no other company has come close to a similar service offering.”

Daniel Parkin PGDip Dip FA | Financial Adviser | Archway Financial Solutions, June 2020

 “I have appreciated the additional support you and Royal London have provided to us during the current Coronavirus crisis. The multiple newsletters and updates our members have received has been a helpful resource providing reassurance throughout the pandemic. They have been very informative allowing our members to access the dedicated Royal London Coronavirus hub amongst a whole host of other advice putting members financial wellbeing first.”

Graham Pugh | Group Payroll Manager | AO World, June 2020

Find out more

To find out more about the service you and your clients receive with our workplace pension, speak to your usual Royal London contact.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.