Engaging communications

It’s good to tell members about their retirement savings, but it's better to engage them. That’s why we put so much thought into our communications.

Supporting members

The engagement journey

We believe regular engagement is vital for members, and clear and simple communications make that engagement easier. Our communications help encourage the right behaviours that can help members aim for a better retirement.


Clear and simple communications 

Our support materials are there to help make sure members get the right message, at the right time. Here’s a few examples of what to expect:

Getting to know us

We’ll provide workplace marketing materials to let members know about the scheme.

A warm welcome

Our welcome pack has everything they’ll need about their new plan, in one place.


A yearly update

Packed with clear and colourful visuals, our annual statement tells members what they need to know.

Engagement on the go

Our mobile app helps members check in on their pension wherever and whenever they choose.

Counting down

Our retirement engagement packs, and age based packs help members get ready.

Supporting employers

We know it’s important that employees to see the value of their employer’s investment in them when it comes to their pension scheme. And that running the scheme needs to be as easy as possible for your client. So our communications help support them along the way. Here are a few examples:

statutory communications

Statutory communications

Our online service automatically creates statutory communications, to help employers stay on track with their duties.

workplace marketing

Workplace marketing

We have a range of materials employers can use in the workplace to engage members at key milestones.

our latest news

Our latest news

Our employer newsletter keeps them up to speed with what we’re doing to make their life easier. You can sign your clients up to receive it.

 Supporting you

All of our member and employer communications are created with you in mind, and support your client conversations. Plus we have a suite of material to help you promote your services to your client’s workforce, such as posters, postcards and template articles.

Our communications can be used alongside our range of tools and services to help you provide advice to employers and employees, and support your ongoing conversations.

Clever tools

  • Scheme governance report – Provide a comprehensive review of your client’s Royal London scheme to support your conversations with them.
  • Healthcheck - We can help you to review the health of an existing scheme to make sure it’s delivering on its promises. Speak to your Royal London contact for more information.
  • Financial planning tool – Give your clients a full picture of their different sources of income and how sustainable their income may be.
  • Client review service - As part of your regular review process, you can show clients how their plan is doing and what their future looks like, saving you time and money
  • Drawdown governance service – Helps you monitor the income your drawdown clients are taking and see when things are heading off track.

Industry insights



Our monthly newsletter keeps you up to date with our proposition developments, technical articles and our views on industry news.

graduation hat

Technical expertise

Our technical central is packed with help on pensions technical topics. Can’t find the answer? Your consultant can put you in touch with our technical team.

Find out more

To find out more about our workplace pension communications, speak to your usual Royal London contact.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.