How we deliver standout service

We believe the key to delivering an outstanding experience for you and your clients is great people, backed by smart technology.

When it comes to service, we think every adviser we work with deserves a dedicated contact – there to build relationships, understand your business and get to grips with the challenges you face.

This contact is supported by a range of specialist teams- set up to help with your compliance responsibilities, cut-through the regulatory noise and make sure your clients get the best possible experience at key moments of truth.

All our tools and services are aligned to the ever-changing needs of your business- so you can focus on delivering more services to more clients, profitably and efficiently.

We do all this because we firmly believe working in partnership with advisers helps customers enjoy brighter financial futures. After all, some things just work well together…

Delivering hands-on support

When you work with us you'll get your own Royal London consultant, here to manage our relationship with you and make sure you’re getting the support you need when you need it.

you'll deal with us direct

You'll deal with
us direct

You and your clients will have peace of mind knowing you have someone to speak to on the end of the phone.

you'll get a clear line of sight

There when
it matters

Your clients have access to an expert servicing team during the key moments of truth.

you can count on our experience

You can count on
our experience

Our experts are given regular, intensive training – so they know our business and our market inside out.

Great people backed by smart technology

When it comes to service, we firmly believe that people provide the best support, but they need great technology behind them. That's why we align our people, tools and services to the needs of you and your clients.

auto enrolment implementation service for pensions

planning tool

Give your clients a full picture of their different sources of income and how their spending needs could change over time.

client review service - for pensions

Client review

Look at the year on year performance of your client’s plan – and how the future might look.

drawdown governance service for pensions

governance service

Track, discuss and manage the ongoing sustainability of your clients taking a regular income.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.