What good service means to you

My name is Samantha Duncan and I'm a senior pensions account manager here at Royal London.

Firstly, the award itself demonstrates consistency that no other company or competitors in the industry that has such a track record. It's unique and it genuinely is a testament to to the people at Royal London. Speaking with advisers everyday I know that this consistent level of service and support makes a real, real difference to their day job and how they actually do run a business. It makes their life easier and we add value in doing so it's just a really good experience for them

When they're working with Royal London, it doesn't stop with advisers. The way Royal London interacts with their clients. That's a reflection of their recommendation also. So it's really, really important. And everything has to be to the highest standards. Royal London as a mutual you know, it really is an important aspect of the service and support that we provide. The core philosophy of mutuality is simply that we exist to deliver the best possible experiences and outcomes for members and customers of Royal London. And I think, again, the five star service award does actually reflect that.