What good service means to you

Transcript for Samantha Duncan

My name is Samantha Duncan and I'm a senior pensions account manager here at Royal London.

Firstly, the award itself demonstrates consistency that no other company or competitors in the industry that has such a track record. It's unique and it genuinely is a testament to to the people at Royal London. Speaking with advisers everyday I know that this consistent level of service and support makes a real, real difference to their day job and how they actually do run a business. It makes their life easier and we add value in doing so it's just a really good experience for them

When they're working with Royal London, it doesn't stop with advisers. The way Royal London interacts with their clients. That's a reflection of their recommendation also. So it's really, really important. And everything has to be to the highest standards. Royal London as a mutual you know, it really is an important aspect of the service and support that we provide. The core philosophy of mutuality is simply that we exist to deliver the best possible experiences and outcomes for members and customers of Royal London. And I think, again, the five star service award does actually reflect that.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.