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FOR ADVISERS ONLY

What good service means to you

Transcript for Mark Robinson

My name's Mark Robinson and I'm an implementation manager for Royal London.

Good service to me means earning the trust of customers first and foremost so that they know that they have a safe pair of hands. It's being professional at all times, but equally it's showing the customer that you actually care about them as a person

You're not just picking up a wage. And I really think that that drives good customer service. Our customer can see that and feel and get that from us as a staff that we are there for them. And we're trying to support them that to me really, really shines through in good customer service above anything else.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.