What good service means to you

Hi, everyone. My name's Aimee Robertson and I'm a customer service consultant within Royal London's Group Pensions Department.

Providing good customer service can save employers both time and money as they are not needing to chase up queries with ourselves for example. They know that when something has been raised to Royal London, we will work on this, providing updates and a timescale for when this will be resolved. Working with employers on a one to one level and being a direct contact for them, you're able to guide them through the tools that are available and provide ongoing support, saving time

And as employers do not need to phone us each time, they require to process something for their pension schemes.