Changes to our direct offer process - collection of customer email addresses

25 March 2020
In recognition of the current COVID-19 situation, we’ve been reviewing the way we currently process transfers.

At the moment, all direct offer transfer packs are printed and posted to customers.

Going forward, we’ll ask you for customer email addresses in the data capture form that we send you. Where possible, we’ll email the transfer packs to customers.

Rest assured, we’ll monitor this process closely and keep you up-to-date with any further changes. 

Find out more 

To find out more, speak to your usual Royal London contact.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.