Changes to our direct offer process - collection of customer email addresses

At the moment, all direct offer transfer packs are printed and posted to customers.

Going forward, we’ll ask you for customer email addresses in the data capture form that we send you. Where possible, we’ll email the transfer packs to customers.

Rest assured, we’ll monitor this process closely and keep you up-to-date with any further changes. 

Find out more 

To find out more, speak to your usual Royal London contact.