The award recognises that everyone in Royal London is committed to delivering a great customer experience and that we have our customers and advisers at the heart of everything we do.
Investor in Customers is one of the UK’s leading customer experience consultancies. It examines companies’ understanding of customer needs, how customer needs are met, whether customers are delighted and how loyalty is created.
We’re especially proud to be recognised for how we’re improving our customer experience, in terms of trust and customer loyalty. It reinforces that we’re on the right track to become the most trusted and recommended life insurance, pensions and investment provider.
Tony Barrit, Managing Director of Investor in Customers said:
“Royal London has once again scored exceptionally highly across all the IIC core principles and themes and performs consistently across all areas of their business. They continually demonstrate the benefits that can be achieved through focusing on the needs of customers and ensuring that employees at all levels are engaged and motivated to putting customers first. Investor in Customers work with a number of leading names in the financial services industry and are delighted to recognise Royal London as a deserving winner of their top accolade.”
Thank you to all of you who have given us feedback through our relationship study this year. Your responses have been used to inform process and product improvements to benefit both you and your clients.