We’ve made some changes to our customer identity verification checks

The details we’ll need will already be part of your customer identity verification checks, so you shouldn’t need to request anything different from your clients.

Why are you making these changes?

We’ve acted in response to a legislative requirement to carry out screening checks on third parties connected to our Pension Portfolio Plans. We’ve also taken on board your own feedback about how we request evidence.

Which forms are affected?

We’ve made changes to the money laundering section of our new business application form and our stand-alone customer identity verification form (ML2). You can access the new forms here.

Do I need to do anything?

No. You should start using these forms immediately, but there won’t be any impact on any you’ve already submitted or are about to submit. These will be processed as normal.

For the moment, we may occasionally need to contact you to check details or ask for additional information. As always, we’ll monitor this change in process to make sure we continue to make it as easy as possible for you to do business with us.