We’ve made some changes to our customer identity verification checks

27 August 2019



From 27 August, we’re updating our application and money laundering forms to capture some additional information. This extra information will mostly be needed when contributions are being made by a third party or business.

The details we’ll need will already be part of your customer identity verification checks, so you shouldn’t need to request anything different from your clients.

Why are you making these changes?

We’ve acted in response to a legislative requirement to carry out screening checks on third parties connected to our Pension Portfolio Plans. We’ve also taken on board your own feedback about how we request evidence.

Which forms are affected?

We’ve made changes to the money laundering section of our new business application form and our stand-alone customer identity verification form (ML2). You can access the new forms here.

Do I need to do anything?

No. You should start using these forms immediately, but there won’t be any impact on any you’ve already submitted or are about to submit. These will be processed as normal.

For the moment, we may occasionally need to contact you to check details or ask for additional information. As always, we’ll monitor this change in process to make sure we continue to make it as easy as possible for you to do business with us.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.