New and improved annual statement for Retirement Solutions Company Pension Plans

27 August 2019

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In 2018 we re-launched our annual statements with a fresh and modern new design. We’ve made even more improvements for this year, and made them available to more of your workplace clients.

What members can expect 

We started sending company pension plan trustees their members’ new annual statements from 12 August. The design is simple, easy to follow and packed with clear, colourful visuals that pull out key things our customers tell us are important to them. 

How we’ll let trustees know

We’ve created a new trustee summary document that the scheme trustees will be sent, along with the new member statements, when the scheme renewal completes. We’ll write to trustees to let them know more about this.

This will be supported by new online screens that give the trustees detailed scheme information to help them with their ongoing responsibilities.

Keeping you up to date

If you have any schemes due for renewal, we’ll write to you the month before with more information. This means you can proactively contact your clients before their review.

You’ll also be able to download a copy of the annual statements through our award-winning online service. Simply log in and select your client’s plan number - you’ll find the statement under the 'plan documents' menu.

We’ve listened to feedback

We’re always looking to improve our communications and respond to customer feedback - so we’re also enhancing annual statements for Retirement Solutions Group Personal Pension and Retirement Solutions Group Stakeholder Pension Plan customers. This includes adjusting the flow of the information and adding instructions on how to download our mobile app - to help employees engage with their plan throughout the year.

Last updated: 27 Aug 2019

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.