Excellent service and engagement

Our dedicated teams will work with you to make sure you and your clients get the support you need, when you need it - and you can use our clear and engaging communications to support your client conversations.

purple line
Getting your clients ready for drawdown

If they haven’t already chosen drawdown, your clients will get an engaging yearly update from us five years before their chosen retirement date.

It promotes the value of your services, and explains the key things your clients will want to discuss with you, including the risks and benefits of drawdown.

orange line
income release communication

purple line
Keeping your clients engaged

Once your clients are flexibly accessing their savings, it’s important that they stay engaged with their pension, so they understand the impact taking an income could have on the rest of their savings.

Our shorter Income Release annual statements are packed with clear and colourful visuals and focus on the things customers tell us are important to them when they're flexibly accessing their savings.

orange line
income release communication

purple line

orange line

Our dedicated teams

french horn

New Business Consultant

With a wealth of experience, you can trust your
New Business Consultant
to set up your client’s
plan quickly and


Sales Consultant

Your Royal London Sales Consultant will deliver hands-on support – and make sure your business gets the support it needs.


Customer Service team

Our dedicated servicing teams are aligned to your business and just a phone call away if you or your client needs them.

Find out more

To find out more about the service and engagement you and your clients will receive, speak to your usual Royal London contact.  

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit royallondon.com.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.