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Our award winning service

We understand the importance placed on excellent service. That's probably why we were voted Company of the Year at the 2016 Financial Adviser Service Awards - and received 5 stars for our service, for the eighth year running.

5 star service

We believe our market-leading service adds value to your business by saving you time and money:

  • Helpful and dedicated customer service
    Our customer service team will work closely with you to make sure you and your clients get everything they need. No call centres.
  • Track new business
    View your individual pipeline cases using our new business tracking system.
  • Online service
    Service your clients and schemes online, and access all your policy valuations in one place with our online service.
  • Product and technical support
    Whether it's face to face, over the phone or online, we can give you the support you need.

Our Business Development Managers

Our Business Development Managers understand all the key issues impacting the pensions industry. They can give you real insight on the challenges and opportunities arising from the latest regulatory and legislative changes, and how your clients are affected.

Our Consultants

We want to offer you as much pre and post-sale support as possible, that's why we offer a dedicated named contact to all our advisers.

Sales Consultants

Our Sales Consultants are amongst the best in the industry, available to help and support you throughout the sales process as and when you need it.

New Business Consultants

Our New Business Consultants are on hand to help support your business from initial request right through to completion.

Find out more

For more information about how we can support you, call us on 0345 60 40 800 or speak to your usual Royal London contact.

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.