Banner: We’ve enhanced our mobile app

We’ve enhanced our mobile app

13 June 2019
Now with fingerprint and face recognition.

Depending on what kind of phone they have, customers will now be able to use fingerprint or face recognition to login quickly and easily.

For customers that don’t have these features on their phone, we’ve also enhanced the experience. They’ll now only have to enter their password as the app will save their email address after their first login.

Our app's designed to help customers build up regular engagement with their pension savings, which is a natural stepping stone to looking a little closer at whether they’re really on track. In keeping with our adviser commitments, when customers need advice, we’ll always direct them back to you for that deeper conversation. And our app is no exception.

Early feedback suggests:

Customers from our own pension scheme already feel more engaged and are thinking more about their retirement outcomes:

  • 84% believe the app will encourage them
    to check their pension more often than they do currently.

  • 68% believe they are  more informed
    about their savings as a result of using the app.

  • 1 in 4 said they intend to increase their contributions
    as a result of using the app.

  • 95% find the app easy to use.

Source: Royal London employees from our group personal pension scheme

Take a look at the app

We are doing more to help your clients see the value of their pension savings and if they're on track for the retirement they want.

Our mobile app makes it easy for them to keep an eye on their plan whenever they like.

It shows what their pension savings are worth now, and their contributions. Including what the tax man’s put in, and any employer contributions too.

They’ll be able to see how their savings are performing, any charges they’ve paid and any ProfitShare we’ve awarded.

The app also helps your clients look ahead to see what their pension savings could be worth when they retire.

We're continuing to make our app even slicker and easier to use. We've already introduced fingerprint and face recognition.

To find out how we can support your clients retirement planning speak to your usual Royal London contact or visit our website.

This is just the first enhancement to our mobile app and we’ll continue to enhance it with new features. We’ll listen to feedback to shape how we use digital capabilities to encourage better retirement outcomes, and further enrich your conversations.

The mobile app allows customers to engage when it suits them, and capabilities like push notifications also give us the opportunity to nudge customers to get them thinking about their pension savings at the right times. And we’ll continue to make it easier for customers to access the app too.

One of our adviser commitments is ‘when a client needs advice, we’ll point them to their adviser’. Throughout the app we position the benefits of independent advice, and we’ll look to enhance this in our future developments to help customers see you and us as a team.

Look out for future developments coming soon.

Find out more

To find out more about our mobile app or any of our other engaging customer communications, speak to your usual Royal London contact.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.