Business Support Unit

Our dedicated Business Support Unit (BSU) have in-depth knowledge of the industry’s leading best advice systems and can help you get up to speed with our tools and online service.

Your business support consultant offers you a dedicated, named point of contact who can help ease the burden of your ever-changing compliance responsibilities.

Best advice systems
We’ll make sure the systems support your business model, so you can achieve the best results for your clients.
Best advice systems

Our online service
We’ll help you get to grips with our online service, so you can cut the time you spend on day-to-day administration.
Online service

Our adviser tools
We’ll help you get started with our adviser tools and any queries you may have.

Adviser tools

Our adviser tools

We’ll provide any help and training you might need when using our range of adviser tools, including online demonstrations to show how our tools can support your client conversations.

If you’re already familiar with our tools, we can also offer refresher sessions and help you understand how to get more out of them, for you and your clients.

Explore our client review service

Watch our short demo to find out how our client review service can help you deliver a cost-effective online review service for your clients.

If you'd like a more in-depth demo, speak to your usual Royal London contact.

Hi, my name is Hannah McNab and I’m a Business Support Consultant within Royal London’s Business Support Unit. Our team have in-depth knowledge of the industry’s best advice systems and can help you get up to speed with our tools and online service.  

During this demo, I’ll show you how our client review service can save you time and help you see more clients by delivering a cost-effective online review service for your clients.  

It’s easy to get started.  The first time you use the service, you’ll have the option to upload your company logo and contact details. These will be included automatically within the reports you create for your clients.

Once you’ve done this, simply select the client you want to review from the list of your Royal London clients and the type of review you’d like to carry out.  

With just a few clicks, you can create a standard review which delves further into the year on year performance of your client’s plan – and how the future might look for them.

Alternatively, you can choose a custom review which allows you to choose the information you’d like to include, and add your own comments, giving your client a truly personalised review experience.

Regardless of which option you select, the service will produce both a detailed report and a summary report. It’s up to you to decide which reports you want to download for your client.

The client summary report includes the key points you might want to discuss with your client during your meeting. For your workplace clients, you can create up to 20 client summary reports at once – saving you even more time. The full client report includes all the content you’ve selected, which you can use as a leave-behind for your client.

You’ll also get a detailed adviser report, for your own records.

So in just a few clicks, you can create visually engaging, branded reports, you can charge for.

It’s as simple as that!

If you’d like to find out more about how we can help you deliver your services to clients in a way that’s effective and efficient for your business through our range of adviser tools, speak to your usual Royal London contact.

Best advice systems and tools

We’ll use our in-depth knowledge to help you get the most from the best advice systems available. This will help with the compliance requirements for your suitability reports and let you produce them in the most time-efficient way. We’ll further enhance your research by understanding what your client needs and show how you can improve your compliance process. 

Our online demonstrations, which cover all aspects of the research you’re carrying out, can also help you add value to your business processes.

If you’re already familiar with best advice systems, we can also offer refresher sessions and help you understand any changes that may have been made and what this means for you.

  • Pension switching reports
  • Retirement modeller tool – drawdown scenarios
  • Drawdown switching reports
  • Provider comparison reports
  • Model portfolio price comparisons
  • Product filter templates
  • Investment research
  • Product research
  • Create your bespoke investment templates
  • Help you with risk mapping
  • Create custom products – help you do GPP transfer comparisons
  • Risk assessment reports
  • Money purchase report – pension switching
  • Provider comparison report – new pensions monies
  • Retirement optimiser modeller – drawdown reports
  • Drawdown switching reports
  • Model portfolio cost comparisons
  • Product filter templates
  • Creating bespoke investment templates
  • Alter sector defaults
  • Fund research
  • Client specific reports – what features are useful for your client
  • Personal pension and Income Release reports
  • Provider comparisons – individual and group personal pension
  • Evidence Governed Portfolios on your research
  • Help with risk mapping
  • Investment research
  • Fund performance and research
  • Create bespoke investment templates
  • Provider features

Our online service

We’ll provide any training and support you need when using our online service. Whether you have a question about how our online service works or you’d like to know more about how it can save you time on administration, we’re here to help.

  • Client statement
  • Projections
  • Registration and overview of online service
  • Individual pension illustrations
  • Online client policy servicing
  • Investment factsheets and fund performance
  • Product literature
  • New business tracker
  • Change investments
  • Supporting product literature
  • Group personal bulk review summaries
  • Overview of scheme functionality
  • New entrant processing
  • Contribution processing
  • Change investments
  • Yearly reviews
  • Remuneration reports
  • Bulk data downloads
  • Noticeboard alerts

This website is intended for financial advisers only and shouldn't be relied upon by any other person. If you are not an adviser please visit

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.