Advisers predicting 'business as usual' post-pandemic
Advisers have remained resilient during the coronavirus crisis and more than two-thirds expect business to return to usual within three months.
Adviser anger over battles with ‘faceless’ providers
Advisers have said they are battling a declining level of service from providers, which leaves them scrambling for answers from “faceless” companies, often resulting in frustrated clients and lengthy delays.
Providers must 'step forward' during crisis
Providers and advisers have been urged to step forward during the pandemic and give even better service to the end consumer.
Royal London operations director: ‘A change of this scale comes with huge challenges’
Group operations director Jon Glen said Royal London has done a 'fantastic' job of maintaining its service levels through Covid-19, but doing so has not come without challenges.
Coronavirus: Major Scottish employer Royal London sees no material long-term hit from coronavirus
Royal London, the life and pensions mutual that employs hundreds of staff in Scotland, has given a bullish outlook in the face of the market turmoil caused by the coronavirus crisis while stressing it was taking measures to protect its workers.
Money Marketing – The Morning Briefing: 17/3/20
Royal London releases its results this morning in the wake of an escalation in the UK’s coronavirus mitigation measures.
Healthy fund flows boost Royal London’s profits to £416m
Strong new fund inflows have boosted Royal London’s 2019 profits to ££416m as the mutual insurer readies itself for the coronavirus crisis.
Inflows see assets rise 22% at Royal London
Royal London saw its assets under management jump 22 per cent in 2019 as net inflows into its funds business increased by a third year-on-year.
Royal London profit up as life and pensions sales fall
Insurer Royal London has reported a 5% dip in life and pensions sales to £10.7 billion, adding that the decline has been “industry wide”.
Royal London out of the red in 2019
Life and pensions business Royal London bounced back in 2019, reporting a £436 million pre-tax profit for the year after suffering a £111 million loss previously.